Kids Unlimited 758 North Road, Ormond, Victoria 3204

"My kids in livingstone primary school, they cancel after school cooking class, we paid $361, but they didnt do refund only creditt, no other option. How they put after school cooking class online? and they keep canceling class no advance notice, we have to leave work to pick up kid. never go to them, waste money."

"I don't even want to give 1 star and I don't think I am alone here. I had a credit close to a full term fee and when I called for refund I was told these credits will be transferred when classes resume back in school. However by end of Dec 21, company decided without any concent or proper notifications of your customer accout to transfer these credits to online classes. I asked for customer statement going back just 7 months, but they can't provide such records. They should have at least send individual email mentioning credit amount along with statement before decided to expire credits. The emails we get are general and not specific to customers therefore confusing them. Apprantly they acted according to consumer law but as far as I am concern, this business is unethical and don't want any association with it."

"Unconscionable and predatory business practice. Rude and unfriendly staff and manager. Refused to refund money for service which was cancelled due to Covid lockdown. No option for credit voucher for next term either. Sadly there are people without morals and common sense Ignorant of consumer rights, and the law; will never deal with these sharks."

"Stay away from this education service. They just want to make money from you, not consider anything from kids. We enrolled into term 3 on site class. Because of the pandemic, they canceled the class in term 3 and forced you to apply your whole term credits $190 into term 4 online class which is totally different time and class from what I enrolled and told you that's is the only choice you have. From I know I am not the only person met this issues, check FB reviews, you will know how non professional they dealt with customers. The management just said "The situation is not fair or ideal for anyone, however this is the decision we have made." (to squeeze your money out to save his business)."

"I paid for on-site classes for my daughter and son to attend on term 2 from 30 April -25 June. I paid $150 for each child and $300 in total. But only 4 classes are provided on site. From 28 May, 2021, Kids unlimited changed the classes to online for two weeks and then the following 11, 18 , 25 June classes are totally canceled even after the lockdown was finished. I was offered $50 “credits” for use only in Kids unlimited future classes. I paid for on-site classes therefore I don’t want online classes. The made-up classes should be on-site as well. The so called “ credit “ offered by Kids Unlimited is to force and coerce patents to sign up for their next term classes otherwise the parents incur a loss on their own. Never ever sign up for this company especially during lockdown! What they did is disgraceful and disgusting!"