Michael Hill Highpoint 120-200 Rosamond Road, Maribyrnong, Victoria 3032

"Esta is just excellent. We’ve bought multiple pieces and every time we go back we love seeing her. She always remembers mine and my fiancés name and her customer service is just outstanding. Always such a pleasure dealing with her."

"It's unfortunate that I recently purchased a ring and were unable to propose with it, as I even have t had it for two weeks. However, upon attempting to return the unused ring, I was informed that it had signs of wear and damage, which suggests that i was sold a second-hand ring. To make matters worse, the seller won't accept the return, leaving me with a ring that isn't in the condition you expected it to be in."

"Worst customer service ever. I wanted to refund the necklace I bought the other day from the City shop as Michael Hill offers a refund at any store. This necklace was display one which many costumers can try on so I wasn't 100% happy but they said they had no stocks except display one. So there was no choice. The staff looked into the necklace with magnifier and told me she can't refund it because the necklace has hair on it. I explained It might be from costumers as I bought display one and I said I've never worn it and kept it in the original box with receipt in it since I bought. The necklace is just the same condition as I bought. Staff did not listen to me and kept saying she can't refund and told me to try other shop. It is unreasonable and unfair as the necklace is unworn. I felt terrible and hopeless with this service I've experienced at this store today. It was my first time experience with Michael Hill and I would not recommend Michael Hill to anyone. Be aware of this and careful with your purchase as you might not able to get refund or exchange."

"Worse manager ever one might think a manager has better customer service skills and would be able to handle situations nicely and professionally DO NOT BUY FROM HERE none of the staff are competent enough to provide correct information on a product thwy sell and was not able to repair unless charging extra for a product that was defective when staff informed the manager of the situations the manager laughed and sed we broke it ...... such a bad place to purchase anything ! Save Your self the headaches and from this poorly trained and un experienced jewelry store THEY ONLY CARE WHEN BUY"

"Get off on the wrong foot but they solved my problem at the end. Services can definitely be improved. Still not sure if I will shop with them again though, maybe not."