The Good Guys Artarmon 1 Frederick Street, Artarmon, New South Wales 2064
About the Business
Welcome to The Good Guys Artarmon, located at 1 Frederick Street in Artarmon, Australia. Our establishment is a furniture store, home goods store, and a point of interest in the area. Whether you're looking to furnish your home or find the perfect appliances, we have a wide range of products to suit your needs.
At The Good Guys Artarmon, we strive to provide exceptional customer service and make your shopping experience as convenient as possible. That's why we offer an online form for all returns, refunds, repairs, and exchanges, saving you valuable time. We also have a Gold Service Extras Membership program that grants members access to product care from day one, along with exclusive offers, sales, and StoreCash benefits.
If you're a Gold Service Extras Member, you can start your report online for quick and efficient service. Additionally, you can lodge a claim to initiate the swap or screen replacement process.
For new customers, we offer the opportunity to apply for a Latitude Gem Visa credit card, which provides various benefits. Please note that monthly fees and terms and conditions apply. More information can be found on our website or by visiting our store.
At The Good Guys Artarmon, we believe in rewarding our customers. By meeting qualifying conditions, including signing up for StoreCash and downloading the Digital Wallet before purchase, you can earn StoreCash. Refer to the StoreCash terms and conditions for full details, including how to receive notifications when StoreCash is credited to your Digital Wallet.
Keep an eye out for our discounts, which apply to the current ticketed or advertised price. We negotiate to ensure that our products are sold at competitive prices. However, please note that some items may have been sold below the ticketed price in certain stores before the discount offer. These discounts cannot be used in conjunction with any other offers.
We also offer bonus services within 30km of our store, with additional charges applying for locations beyond that distance. Please see the product details for more information.
For port-in and new customers, we have exclusive offers available. However, please note that these offers exclude current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once the connection is approved.
Store Credits are another way we show our appreciation to our customers. These credits are sent via SMS or email, and the expiry dates may vary depending on the promotion. Please note that certain types of gift cards, Epay Cards, and Agency brands are excluded. For full details, please visit our website.
We also offer a trade-in service through SquareTrade. The offers for trade-in vary based on factors such as the condition and age of your device. Please ensure that you remove all data from the device before shipping it to us. The Good Guys and SquareTrade are not responsible for any lost files or data.
Please note that our Home Services Network Pty Ltd does not perform gas fitting, electrical, or plumbing work. These services are carried out by licensed subcontractors engaged by The Good Guys Home Services, and all necessary safety and compliance certificates are issued by these licensed subcontractors.
For Spot. Buy Now, Pay Later account holders, we have a special offer. By spending $50 or more in one transaction at The Good Guys, you can receive a $20 The Good Guys eGift Card. Please note that refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. This offer is limited to one eGift Card per Spot. Buy Now, Pay Later account, and your account must remain open and in good standing to receive the eGift Card.
To access your StoreCash balance and view current offers, please enter your mobile number to request a verification code via text message. Once verified, you'll have access to these features.
We look forward to serving you at The Good Guys Artarmon, where we strive to provide quality products, excellent service, and a seamless shopping experience.
Photos
Location & Phone number
1 Frederick Street, Artarmon, New South Wales 2064, Australia
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 21:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews
"Very poor customer service at Artarmon store. The following suggestions are made: 1. Ask customers if they need assistance as they enter the store. 2. When approached for service, do not hesitate, prevaricate and indicate you have other things to do, then say “um, ok”. 3. Keep your website up to date, so that customers are not searching for something that is no longer available. They are relying on truth and accuracy when they access your website. 4. Do not tell customer “oh that hasn’t been available for AGES!” and offer no apology. 5. Do not leave (elderly) customer to wrangle large, heavy box to car without offering some form of assistance. 6. Do not talk so loudly at the checkout that the whole store can hear you (you know who you are, mate!) 7. Check reviews regularly to see how you might improve. There seems to be a lot of 1 out of 5 ratings! I hope this has been helpful."
"Clearly explained what I needed to salesman, TWICE because he wasn't doing his best to pay attention first time. He seemed to understand the second time, and yet when I got home and opened packet, saw it was totally not what I explained. Nevertheless manager came through and guaranteed a refund."
"The guy on the floor was helpful but the lady at the desk kept sighing after I asked her to put my details according to my phone number as I need a warranty. Another sales person was walking around loudly talking into the phone with no consideration for who was around him. So different to the service you get at Auburn Good Guys."
"I purchased a Fridge and Dryer. The in-store experience was great. The sales rep spent plenty of time with us and we were able to receive a decent discount on the RRP. I did experience difficulties with the delivery. I explained the situation to the Sales Manager and he was very understanding. He was able to arrange for the delivery company to come back and pick up the old fridge."
"Delivery was set for Saturday for washer, dryer and fridge... all went well except they didn't bring the fridge as it did not fit in the truck. I was told they would deliver it Sunday instead. Got a text message Sunday morning at 6:51am stating its going to be now delivered Monday between 9:25am and 11:25am... I was out Sunday and got a text around 12pm saying its 5 minutes away, called them immediately and after being on hold for 40min got through to a lady who promised me delivery would now be Monday... during which time I got a text saying we couldn't deliver today because the fridge wouldn't fit. Interesting how they determine this when no one home. So delivery was guaranteed for Monday... and low and behold delivery truck turned up with 2 guys to measure to make sure the Fridge would fit the doorway... but of course, they didn't actually bring the Fridge with them nor did they actually measure anything... just look at the doorway and say yes this will obviously fit and left. So on the phone with them again today for over an hour... told the fridge will definitely arrive tomorrow.... sadly, I doubt it very much."
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