Urban Designs Bathroom and Kitchen 5 Gladstone Road, Castle Hill, New South Wales 2154

"Do not buy from this company! 100% FALSE ADVERTISING! We purchased a caesarstone vanity benchtop. After purchasing the benchtop there were numerous calls, emails and messages with Omar to follow up the order in terms of delivery. The company does not keep you informed on the progress of the order or delivery. We were initially told that the order would take 10 days and it took up to 3 weeks. The product that we received was shocking! The benchtop was poorly cut. Square holes were cut for the basins which did not make sense as pipes are cylindrical. The ends of the benchtop did not have a fine finish. There was grease marks all over the benchtop. Our builder’s feedback was that it was the worse caesarstone benchtop seen in the industry. We had a qualified stonesmason look at it and was advised that the benchtop was not cut by a licensed stonemason and that the person who cut it had damaged the stone and therefore there would be no warranty on it. Warning other customers who are in the process of renovating or building their home to avoid purchasing from this dodgy company."

"I was on the hunt for some bathroom products in my area (Sydney) like baths, vanities, and tapware, and boy, did this shop deliver—literally and figuratively! Whenever I had a question or needed assistance, they were lightning-fast with their responses. I felt like I was chatting with a friend who genuinely cared about making sure I got the right stuff for my bathroom reno. They knew their stuff and were super friendly throughout the entire process. The delivery was spot on, and the packaging? Solid as a rock. My bathroom supplies were protected. Everything arrived in perfect condition, and I couldn't be happier."

"Fantastic communication, could not recommend more. These guys are the bees knees. They are informative and offer wonderful advice and support. Stoked with my bathroom."

"Highly unprofessional, rude, poor communication (stopped responding to calls and messages after highlighting the critical defects) and poor quality of work. They were referred by a close friend of mine. I engaged them to provide materials (tiles, taps, showers, sinks, basins, toilet seats, towel rails and tissue holders) and to do joinery work. Here are the issues I faced, General issues: 1) Some of the items were missed in initial delivery, reported and then they were delivered separately - caused delays. 2) Delivered item(s) were different from what I ordered - reported and then got delivered separately - caused delays. 3) One of the granite sink was broken/cracked when delivered, reported and then they took time to deliver new one(more than a month) - caused delays. Joinery issues, 1) Agreed quoted price was for Natural Oak Ravine (WTR, vanities and upper cabinets of Laundry, Kitchen and WIP) but Natural Oak matt was used throughout - when asked they said it is more expensive and we quoted for Matt. 2) After installing joinery, took 6-8 weeks to install stones (had to call multiple times) - caused delays. 3) The range-hood was not fitting in the space. - The builder waited to get it fixed before scheduling plumbing/final inspection(s), finally after seeing no response requested inspection without it - caused delays 4) The custom vanity drawers had no space for drainpipe. 5) Installation screws were visible in Laundry and WTR for natural oak cabinets(no coverings). 6) Blocked GPO wire when installing drawers in WTR. 7) Missing upper cabinet down plate in kitchen and WIP. 8) Installed short panels in laundry (visible gap between tiles and panels) and installed damaged linen door. 9) Missing kick board in kitchen for dishwasher. 10) Kick board above linen - not installed. For item 2 to 10 I chased them for more than 3 months (Sep-Dec 2022, may be before September) and then they stopped responding to calls and messages after 23rd December 2022. Definitely, I was not able to move to my new house without range hood and drawers in vanities(even after getting Occupancy certificate) so I stayed in rental property until I found and engaged someone else to fix issues - Caused delays and stress of finding a new joiner and paying rent and mortgage. In April 2023 after exactly 4 months after they stopped responding I got a message that we will come and fix the issues now, I did not bother to respond as there was no point of visiting my house. They came to my house when I was not there and started banging the door and threatening my wife once she opened the door, she ended up calling the police. I recommended them earlier to few friends during my early engagement and gave them maybe more than 150k worth of business in ACT (friends ended up chasing me saying they are not responding, caused real embarrassment), but now after my overall experience I will advise everyone to be very careful when dealing dodgy businesses in general and specially when recommending a business to someone you know."

"Absolutely do not use this company. Take full payment then there is no contact. Called and emailed at least a dozen times, always got told something different - my order has been shipped, my order is waiting on something, my order is for local pickup. Absolute joke of a company. Appears to be a scam. No intention of actually providing the products ordered. In response to company reply to this review: - I chose to ship to Victoria and a glitch meant that wasn’t processed. I called them immediately and was informed they would issue me with a shipping invoice. Didn’t happen. - I requested a refund on multiple occasions. Was told the item was shipped when it was not. Was given a tracking number that didn’t exist. - only issued with a refund when I outlined my rights as a consumer. Refund took 3 days to clear so it was not a same day refund. - company claimed they would call me back on multiple occasions and this never occurred. Then they started not answering calls from my number."