Coco Republic
16-18 Victoria Avenue, Castle Hill, New South Wales 2154
About the Business
Welcome to Coco Republic, a renowned furniture and home goods store located in Castle Hill, Victoria Avenue, 16-18. Our establishment is not just a store, but a point of interest that celebrates the art of design and the emotional connection it evokes.
One of our highlights is our iconic sofas, which are now available in a range of customizable fabrics and leathers. We believe that design should be personal, and our new collection allows you to create a sofa that perfectly suits your style and preferences. And for a limited time, we are offering a special discount of 25% off on sofas, so hurry in before this offer ends on Sunday!
At Coco Republic, we curate our collections with the intent to create a lyrical atmosphere, born of good design that forms a restorative spirit. We believe in the longevity and timelessness of design, and our current collection pays homage to this belief by celebrating international design throughout history. You will find antique and intriguing vintage pieces from all over the world, with a strong European influence that adds a touch of elegance to any space.
In our latest catalogue, "The Poetics of Space," we explore an inspirational space nestled in the heart of the CBD, celebrating the history of architecture with its international appeal. From Renaissance architecture to intricate decorations, this collection captures the beauty and harmony of different architectural styles.
But our love for design doesn't stop at indoor spaces. Outdoor living is engrained into our antipodean culture, and our new Outdoor Collection reflects this relaxed luxury. We experiment with materials, tones, and textures to create a cohesive collection that seamlessly blends with nature.
For over 40 years, Coco Republic has been fostering the imagination of clients in developing the spaces they call home. Whether it's a residential or commercial project, we provide complete interior design solutions tailored to your needs.
Join our design community and explore our journal, "In Real Life," for inspiration on a well-designed life. We are passionate about design and strive to be an industry leader, delivering an ecosystem of furniture, homewares, and design that fuels a unique passion for the home.
Visit Coco Republic in Sydney and experience the beauty of design that transcends borders and creates an emotional connection.
Photos
Contacts
16-18 Victoria Avenue, Castle Hill, New South Wales 2154, Australia
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 20:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews
"I am very disapointed with my experience with Coco Republic. I would like to start by saying my sales person was amazing, this is no reflection on the castle hill store. this is the after care i received from their 'customer care' support. we start with my bed i ordered and paid for delivery and installation. the drivers messaged me to say they were half an hour away and to confirm, i responded confirming. my husband was inside. they dropped the bed in the boxes and left it at the front door and my husband got to them just in time before they drove off. they came inside and installed the bed which takes 3 hours. it was then missing the gas lift components. we were told wait half an hour for them to do the report and contact customer care, we did this. customer care said they will look into it and get back to us. no response from them! next afternoon i call following up, they tell me the drivers did not submit the form (which was a lie) and that i need to do a 15 minute VIDEO conversation with the chief craftsman. so i need to leave work to be home to do a video call with this man to tell him i need the gas lift piece which they already knew because the installers knew exactly what pieces were needed. when i told them i do not want to do this video call, you have everything you need, i cant go home. i was told they will cancel this repair claim if i dont do it. (highly illegal under ACL). i refused to talk to raviola in customer care and was put to jeremy her boss. not much happened from here, i have had to follow up each time to get no where. the 2nd time i spoke with raviola she told me it could take up 2 weeks to get an ETA only. i said from your experience generally do you have that information with a couple of days a week etc and she said i cant confirm that because if i am wrong you will whinge more. i contacted my sales person who escalated it higher which was a great help, but again customer care team lacked in help. this has been going on for 2.5 weeks and no one can still tell me with an eta for when i will have this part for my bed. i bought it for storage and I cannot use it for what i bought it for. thank you to castle hill for all your assistance, as for the customer care team i am highly disappointed."
"Tracey and all the staff at Castle Hill have been wonderful everytime my husband and I go in to make a purchase. The store and products are beautiful and the staff are professional and lovely to deal with. Whilst we initially recieved a damaged lounge and bar cabinet, the concierge team were great in assisting us with our replacement goods. We understand these things happen and not everything always goes to plan, but with a little bit of patience and understanding from our end coco republic did not dissapoint. Tracey and Gabriella were wonderful in assisting with all of this, their customer service is exemplary and they are definitely an asset to the company. I'd also like to say Diana from Client Services customer service skills are wonderful and I'd hate for her efforts regarding my orders to go unnoticed. You can have beautiful products but without a wonderful team such as this customers won't come back. We continue to come back because of the products and service provided."
"I ordered a bed and a bedside table during Coco republic after-Christmas sale in December 2022 at Castle Hill store, with a 20% discount. While I was informed that the bed would not arrive until May, I was required to make full payment upfront, which I found to be an unfavorable policy. This policy raises questions under consumer law, and I was also concerned about the possibility of the company going bankrupt during the waiting period. When I refused to make the full payment, the store asked me to pay 80% of the total cost instead. Unfortunately, I had to cancel the bedside table due to the store's erroneous advice. The salesperson assured me that the bedside table would look fabulous based on the room measurements and setting I provided to him, but it turned out to be too crowded, making my bed appear to adhere to the fireplace and giving the impression that the bed was on fire. On April 14, 2023, I received an email from Coco Republic Castle Hill store stating that my bed had arrived, but I was also informed that I had to pay a 20% cancellation fee due to the canceled bedside table. When I inquired about the cancellation fee and the delivery date of my bed on April 24, 2023, the store manager informed me that my contract stated the delivery date in May, contradicting the April 14 email. As a previous customer of Coco Republic, I am frustrated with the Castle Hill store's handling of my order. Coco Republic is a high-end furniture store, and I rely on its professional advice. While its premium prices contain the service provided, it seems that Castle Hill store is more interested in pushing sales and making money from the 20% cancellation fee than in ensuring customer satisfaction. I have paid $2470 out of the $2555 total price, and Coco Republic has held onto my money for five months without releasing the bed. I am perplexed about why Coco Republic Castle Hill is still holding onto the bed, and on top of that, I am being penalized for its erroneous professional advice. As a result of this experience, I would not recommend the Castle Hill store to other customers, as it seems that the customer is left in a disadvantaged position in the end. Further, I must express my disappointment with Coco Republic's lack of a proper customer service channel. It appears that if customers cannot resolve issues with individual stores, there is no clear path for further recourse. This has left me wondering where to turn for assistance - should I contact the Australian Competition and Consumer Commission (ACCC)? It is frustrating to see a company of Coco Republic's caliber failing to provide adequate customer service support. I hope that Coco Republic can improve in this regard to ensure that customers are treated fairly and their concerns are addressed promptly."
"Worst company to deal with. Great customer service before you place the order, 0 customer service once payment has been made. DELIVERY IS A NIGHTMARE. When you raise an issue with the showroom they will tell you delivery is out of their hand and they just escalate the matter with an email. And nothing happens after that. I really regret buying from this company. I wish I had read other customer’s reviews before purchasing from coco republic."
"Coco’s Super Sale event ongoing 31 Oct - 1 Nov 2020. Professional staffs with big smile, Excellence customer care service, and contemporary design & interior were very impressive. In addition, complimentary champagne, sparkling water, and sweets provided were another joy of purchasing this brand products during this event. Highly recommended!"
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