Sydney Domestic Appliance Centre 222 Oxford Street, Bondi Junction, New South Wales 2022

"Had an issue with our oven in May. After a month and half, finally they came and fixed our oven ( after 3 visits) but broke one of kitchen cabinets when they installed. Since then, never heard from them. We don’t recommend this place."

"Had an issue with my cooktop in April. Somebody finally came out in early June and took one quick look and said they need to order a replacement part, that should take a week or so. It's now July and after repeated attempts to contact them, they finally told me to call the manufacturer myself and order a replacement. If you want something repaired, be prepared to wait for months just to be told they can't do it."

"Waited 3 hours and was told the tech was 5min down the road and would be there in 30min?!?!?!? Once arrive tech was fast. Poor customer service and unclear communication from these guys. Avoid if you want to keep your sanity"

"Avoid this company! I described the problem (dryer drum band damage) and gave the specific model of Bosch dryer to the SDAC phone operator, who said the cost would be $165 + cost of parts. Despite advertising same day service and in-home service, when the repair person turned up, they said the job would be impossible to do on this model without taking it to his workshop and charging an additional $350, and wouldn't even be able to do it on the day. We declined this and he left after being with us for only 15 minutes, refusing to work on it in house (easiest $165 he's ever made). As a side, the phone operator was given the model number so should have known it was "impossible" to do the repair at home before offering us same day service in-home. Operator also never mentioned any additional costs beyond parts, while the technician said the $350 included extra costs to do with going to the workshop. Most importantly, I called up a Bosch representative, and they guaranteed their technicians can repair any of Bosch dryers in-house, and to avoid technicians who ask to take the dryers off-site. We have tried calling SDAC many times to get a refund for the complete lack of any service provided, and they have not answered their phones once. Very suspicious behaviour. UPDATE: The Bosch technician completed the repair at home in 30 minutes. The cost of parts was only $17. Avoid getting ripped off at SDAC."

"I will not be using this company for any job going forward. I used them for a simple washing machine repair in April 2022 (water leak caused by an old washer)). It took 2 x visits and close to $400 to get that job done. The washing machine then began leaking approx 10 weeks later in the same place. I called them as surely this repair would be under warranty (and fixing it in the first place was not cheap) but they refused to do anything about it until I sent through a photo of the leak. I did that and then they said -without even bothering to send someone out to take a look - the issue is due to my negligence 'and probably a bra hook has torn the washer' and further it would cost me another $380 for them to come out and fix it. $800 in total to undertake the same simple repair within 3 months is exorbitant to say the least. I have now bought a new combined Samsung washing machine and dryer for less than $800."