Officeworks Mornington 1132 Nepean Highway, Mornington, Victoria 3931

"Just visited Office works in Mornington with my fiancé. We were wanting to print our wedding invitations and had our own design pre made but had no idea about sizing or paper types ect. We were served by Callum who made the whole experience so stress free! I actually don’t think I have ever received such amazing customer service EVER. Not only was he polite and helpful but even though I thought I was being annoying and indecisive he most definitely didn’t make me feel that way, he was so kind and accomodating. Thank you so much Callum, you definitely deserve a raise or bonus as I heard other customers complimenting your amazing service while in store. Kind regards, Madalyn."

"They were very racist towards me when I finally got to ask someone about laptops, he said "you're Asian you should know all about these" I was shocked and offended he simply chuckled and walked away behind the counter to look at his phone! Went to jb instead!!"

"Re recall on a Comsol battery purchased 5 years ago. Advised by the ACCC, the manufacturer+ extensively covered on Officeworks site. A legal requirement, it is not subject to company policy. Senior staff should know all of this+ also know the POS procedure (+ also have a professional customer service focus). Instead I encountered Fiona who clearly doesn't know the former but she sure knows company policy on receipts. Strong on receipts!. Who keeps minor receipts for 5 years? But for the recall I would never have returned it. Its an unsafe product+ its caused fires+ serious burn injury so although it still works i can't use it. I don't care if they gave me cash, or even how much cash, or a replacement but the preferred option of me wandering off unsatisfied with nothing because I did not have a receipt was not on. Im sure many people do wander off after encountering staff like Fiona- its a win/win for manufacturers+ retailers+ so much nicer for staff not to have unreasonable company policies challenged. I persisted+ eventually got replacement -same again. The costs of these recalls are not borne by the retailer but by the manufacturer ( as it should be when they sell dangerous goods) + to a lesser extent by the ACCC as the regulator funded by taxpayers. The inconvenience (time + travel) of these returns is borne by the customer (me), with a side serve of poor retail service thrown in as an extra. Fiona needs retraining+ needs to understand company policy does not trump consumer law. She will have happier days at work if she aggravates less customers who are required to stridently assert their consumer rights in the face of her intransigence. We don't have to shop in a retail store+ we don't owe staff a living."

"The print shop here is amazing. A huge thank you to the staff member, whose name escapes me - sorry! - who helped me with an evening program booklet and went the extra mile for them to look great. The customer service at the store is outstanding. Thanks so much."

"I just wanted to say a big thank you to your employee Tatiana at the print shop. She went out of her way to help me print out a couple of canvases and did an outstanding job. She was the friendliest young women with a lot of knowledge. It was busy but she was incredibly patient with me and it made the whole experience so much nicer. If she didn’t already work for you then I would offer her a job."