Sydney Tools Silverwater 50 Silverwater Road, Silverwater, New South Wales 2128

"Unbelievable low level of knowledge when it comes to the items they sell. I asked for a laser range finder and I mentioned that I had one from Bosch before. Sales person didn't know what I was talking about, even with several different models right behind him on the shelve. He showed me a model from DeWalt. Bought it, only to find out on the parking lot, that I would need to buy an additional laser. It was just a laser detector. Went back in for a a return. Bosch models were also available. Exchange impossible, had to wait several days for a refund to my bank account. Guy was lying like a weasel during the return process when another colleague helped him. Never again in this branch and possibly never again Sydney Tools."

"Very helpful bunch taking time to find the part that i wanted. The team member (Corey) said they were showing one left and then went to find it for me but couldn’t find it. He then checked their system for stock at other stores aswell. He was adamant that there was one left and decided to recheck the shelves for me and ended up finding it and saved me a trip to another store. Top customer service!!"

"Shocking experience over my order case! Went to their store and placed the order with all upfront payment being deducted from my account. Waited patiently for 8 working days, their store guy called me and advised the ordered items are ready to get pick up. When I showed up in their store, I have been advised again by the same person that there is a missing item from the list. ( However it was funny that the same item is on the shelf, but the store person just Simply told me the very same item isn't for me at this time. I have also been advised the waiting for last item might take another 2 to 4 weeks ( according to him, such waiting time seems rather reasonable). Seriously why would a store sell the unavailable items and just keep customer in such waiting game! Why would tradesman come to a specialised tool shop and buys expensive tools cope for wait for a long time!? This particular store is getting worse everytime!!! Go to another Sydney tool store or simply Goto Bunnings !"

"Absolutely loved the visit in store today so refreshing after a long time. Had the pleasure of dealing with Dennis again absolute legend knows how to get it done and the best way that works for you. Answered all my questions and taught me some new tricks. Addressed my whole family and not just me also gave my daughter a balloon when she was crying by far the best service we’ve had in a tool shop. Definitely a great customer experience. Thank you Dennis the menace."

"Be careful when u go there. The manager called Danes and another person at terminal id #3 in 16 May at 2:42 pm didn't like to understand any thing just to let u upset and they are ver rude.I am 58 years old and very patient to handle it. Else u will have a big fight. The story in breif, on the same day I got diffrent prices for makita mower. I tried to buy a clearance price for makita mower for $539.00 but they said it's not a vailable. So they offered me a nother one with $650.00. My son called Campbelltown branch because he was looking for the one on the clearence but a lovely person there called Ryan, he offerd him the same one that is $650 for just $575. It took me half hour or more to let Mr danes in Silverwater to give me the discount of $75. In this review I wish the CEO of sydney tools to know the customer service is very bad in this branch starting with danes. I am hapey to explain every thing in details for the CEO. You will find my details in invoice # 10982675 down more One price from a lovley person in Campbelltown branch"