Chemist Warehouse Caroline Springs

"They sent me a text on a Friday at 08:00 am to advise my prescription is due. I immediately replied YES so it is dispensed. I go to pick up on the Monday at 5pm and it's not ready and it will take 15 minutes. I asked for my prescription back to go somewhere else but they can't find the original. Now I have to find the time to go back. No wonder nobody I know uses this place for their meds."

"Bought a fragrance for a gift which was really hard to choose given most fragrances didn't have testers at this chemist. Ended up purchasing one that the birthday girl already had, we took it back the very next day unopened in the same condition we purchased it to be told they can refund it which I can understand then I requested to exchange it and wad told no and counter staff couldn't give me an answer as to why. They then told me to go to where the pharmacist is at the back and waited for a male staff member who thought it was really amusing and told me that they can't exchange the fragrance because they can't test the temperature the fragrance was stored at and to go call to head office!!! I told don't him to stop laughing as it wasn't a joke. The overall experience was deeply disappointing, highlighting a substantial deficiency in customer service. It is my belief that employees assisting customers with fragrance selections should explicitly communicate the store's policy of no refunds or exchanges for such products."

"Never coming here again.. told there would be a 10-15min wait to fulfill prescription. 40mins later still waiting.. had to follow up. Finally got my prescription after waitimlng 50mins. Missed my doctors appointment. Useless, inefficient, and no apology or explanation for delay."

"I went to buy something to help my partner with her sore throat and she was pregnant, asked the pharmacist and she recommended Polaramine. Went home to realise my partner already had bought that recently. When I came back and asked the front, they said to go back to the pharmacist area. I went to the back and she didn't know what to do and asked the same pharmacist that recommended the tablets. I told her that I didn't even open the package yet. Then she yelled at me in front of customers saying they can't refund it as its their rule (even though mine wasn't even a prescription). I spoke calmy yet when she yelled and I could see other customers look uncomfortably as they heard everything. Despicable and humiliating for the customers - you're staff are poorly trained. I don't often write reviews but this experience has left me a sour taste in my mouth thinking of CW. Would never recommend this place. You'll get way better service at the pharmacist in CS square."

"I'm a regular customer of this pharmacy. I came today at around 8 pm to certify three documents. The pharmacist (I do not know her name) refused to do that saying that this pharmacy certifies papers in the morning only. I told her I'm a customer of this pharmacy. She did not pay attention to what I was saying and she started arguing with me. She was very rude and disrespectful. She did not have manners. After that, I went to the reception desk and asked for the manager. The lady at the reception desk said that the pharmacist is the manager. I asked the lady if there is another manager that I can talk to and she said that there is a lady called Mary that comes in the morning. So if Mary is reading my comment, I would like to let you know that neither my parents nor I will visit your pharmacy again. I will not recommend this pharmacy to anyone. That pharmacist needs to learn how to talk and be respectful to customers. If this pharmacy respects its customers, then someone needs to contact me to apologize for that unprofessional behaviour. To those reading my comment, the pharmacy at Sydenham Medical Centre is awesome. The pharmacist is a very very respectful guy. The one at Caroline Springs Shopping Centre is good too."