Coles Caroline Springs

"waited in line for a human to help me.I was directed by a staff member to a free till. While I unloaded the trolley the staff member started talking to the check out lady. They had a whole conversation and not once did the check out lady acknowledge my existence. My bag was packed in such a way that it would not close at all and she did not care, just wanted to carry on conversation with staff member. Poor customer service skills(lack there of)Coles lift your game. Customers are not an inconvenience but the reason that your job exists."

"I bought cheese at Coles in Caroline Springs and that evening when preparing dinner I found it was full of mould. My family ate this during lunch without knowing it. I don't understand how this can happen at such a big supermarket like Coles. When I went back to Coles (on the same day) and talked about this, Coles a staff member was dismissive and said this happened to him too, suggesting that it was acceptable. Then he asked me if I wanted to change it and didnt bother apologising. Don’t buy this cheese at the Coles."

"I have stopped doing my regular shopping at Coles Caroline Springs purely due to their shopping trolley lock system and rude staff. It is such an inconvenience when you have to either withdraw coins or ask for a plastic coin. Even worse, by the time you return the trolley at the trolley bay in the car park, it is full of random trolleys which makes it impossible for you to retrieve your coin back. 2 weeks ago, I asked for a trolley and the young lady at the service desk said they have ran out of plastic coins and the master key is with the trolley collector. She advised that I could wait for him to return. I saw that there were 2 trolleys at the service desk with only a few random items, I asked if I could use one of those instead but she said no. I walked towards the car park to look for the trolley man who was nowhere in sight. I have wasted so much time just begging for a trolley that I decided it is just too inconvenient to shop here. TaylorsHill and Burnside Coles had no locking system with their trolley which makes it easier to shop. I have been doing my big shop at Woolworths Caroline Springs though which is more convenient."

"Lady at closing time wouldn't let me in to buy milk for my son ,while people were still walking around buying items - treated horribly, not a nice experience being told off like a child by an obviously angry grumpy worker- would expect better from a do called community store, thought they wound have some kindness & understanding instead of her hateful attitude"

"Coles need to update their opening hours. Don’t shutter off the entrance 2 hours before you close. Of course, staff must've thought they'd closed too, I waited 5mins to be served, the lady before me was waiting 10mins (just for smokes). This is despite there being staff around the service desk chatting. If you're gonna close your store and stop serving people at 10pm, update your website and signs... All this is aside from the store being messy and dirty (the dairy section had spilled milk in the shelves and brown gunk on the bottles; boxes strewn about). Of course there's the lack of assisted checkouts now which is always an inconvenience, and the obnoxious cameras everywhere as well. Bad experience, bad management."