Amazing Amazon 365 Springvale Road, Glen Waverley, Victoria 3150

"Drove 20km + to buy a canister filter (Which i could have easily bought online and cheaper) from them as i needed some "Expert advice" on which one to buy for my current set up. After telling them exactly how big of a tank i have and the pets i have, was sold an Aqua One based on advice . In less than 10 days of use , the filter flow decreased more than 50 % - gave it a clean and issue still persist. Took it back and i was then told my tank was too dirty and that's why the motor performance has decreased and it's a user error. What is the whole point of a canister filter if not to clean some dirt? And when am i expected to have some bacteria build up if i have to clean my canister daily? After some drama And "Expert" advice is to get a bigger tank or give away my pets!!! - Manager refused warranty claim. Lesson learnt - Will never again waste my money on these so called experts!"

"Damo was an absolute weapon at helping us pick out a snake and 2 frogs. He helped us set up the enclosure for both, helped us handle a few snakes to choose the right one and had unlimited patience for our questions. He even taught us how to fill out our wildlife handbook (it was our first time purchasing and learning). Cannot thank him enough and we will definitely be back for more members to join our family"

"So appropriately named. They really are amazing! I cannot state strongly enough just how fabulous this business and their staff are. The customer service is incredible. I have been in there quite a number of times recently to purchase items and received nothing less than AAA service from very knowledgeable and friendly staff. Even more amazing is the help I have received from them with regards to a canister filter which I had purchased 18 months ago from a different business (I can’t say competitor, as there is no competition!), I ran into issues with the filter and have been trying to get it up and running for several weeks. The different business I originally bought the filter from were dreadful. So unhelpful, rude, condescending. After several interactions with that inferior business, I decided to seek help from the professionals…Amazing Amazon…and how amazing! They are dealing with my problem that was NOT their responsibility! They understood how upset and frustrated I was with the issue of the filter. Though I believe they will be able to get my canister filter up and running again, even if they can’t, I will be forever grateful for the wonderful customer service they have provided. My final thoughts are that even if you are able to buy a fish tank or filter or other merchandise a little cheaper elsewhere, those savings are lost if the aftercare/customer service is appalling. That’s why I will always shop for my aquarium and turtle supplies going forward, at Amazing Amazon where you can be assured of amazing customer service!"

"Fantastic range of reptiles in particular!. Many of the staff are extremely knowledgeable and helpful! We bought a half moon fighting fish, Dainty Tree Frogs and Dwarf eastern frogs, heat and UVB lights, all of which are thriving and loving their Terrarium. Thanks guys for a great experience and education!"