Vet and Pet Clinic 1 Little Barrack Street, Carlow, County Carlow R93 K4P5

"I couldn't recommend Magda enough for grooming.."

"I brought my 5 month old cat in to get neutered after being advised by the vet at a previous vaccination appointment that she was big enough to get done. I was given no time frame. Having not received any time as to how long the procedure would take, or as to when she would be ready to be collected, I left the vets having been told I would receive a phone call when she was ready. Isent her in at nine o clock for the procedure and phoned at 2 in the afternoon for an update as to how everything went and was told she was ready to be collected. When I arrived she wasn’t ready. She was in the metal crate they put her in for preparation for procedures, I had to take her out of this crate while still under anaesthetic and she was petrified and hissed. I put her in her travel crate and paid the bill at the receptionists desk. I was given no information regarding the surgery or how it went I asked if the vet was on site and was told they were not. I was given a scrap of paper with her antibiotics and painkillers attached, with no further information given and was not given an Elizabethan collar to stop her biting the stitches, and was shown the door. When I brought her home and took her out of the crate she was disorientated, couldn’t stand or walk straight. She immediately huddled by the radiator where her blanket was and did not move for the afternoon. That night she became more active and started licking the wound and was tearing at the exterior stitching. Prior to returning to the vets I contacted a member of the spca for advice who told me her stitches should have been inverted if she was not given a collar. That way she could not tear them out. I had to go back to the vets the next day to get the Elizabethan collar as I had tried to bandage her torso to stop her pulling at the stitching. I was greeted by the receptionist and when I asked for the collar I was asked why was it necessary by the receptionist. When the reasoning was explained that the kitten was pulling at stitches she stated , “cats don’t do that, I have two cats and niether did that when they had a surgical procedure done”. She became inexplicably annoyed at this request and proceeded to argue with me and stating that this was not her problem or her fault. She stated that if I had a problem I should have come back straight away after the procedure however given the cats condition upon returning home she was in no fit straight to travel as she was stressed and disoriented after her surgery. The receptionist stated that it’s up to the client to ask for the collar and that I should have known better. I’m extremely upset and disappointed that my kitten didn’t seem to be taken care of while placed under the care of vet and pet. Im disappointed that I hadn’t been given any information regarding how her procedure went, or any details or medical supplies as to ensure she would not open the wound. I will not be returning to this vet again as I would happily pay more at a different clinic who would take better charge and care of my kitten for surgical procedures."

"What a Gem Charlotte is! Thank you so much for Po's treatment! It's clear that it's not just a "job" for her and that the Patient is in the focus, a very caring and empathetic Vet. I can do nothing but recommend this place. Absolutely Brilliant! :)"

"My dog Lastat had a lump on his head I had been down with Julian 2 weeks previous and was given antibiotics to clear it up as it was thought to be from a thorn stuck below the skin. It hadn't cleared up do I went in Wednesday to schedule a surgery to remove it and got a next day appointment. He had surgery yesterday to remove what turned out to be a cyst on his head. Chris couldn't have been nicer, he let me sit with lastat until the anaesthetic sent lastat to sleep. I came back an hour later to pay for the surgery (I was to worried to remember at the time) and Chris gave me an update and let me see that lastat was alright and awake. I can't thank them enough for all they did for Lastat and even me."