Velvet- hair, nails and beauty

"I’m very disappointed that I have to make this review. I’m a UL grad student who’s been going to Velvet since September and I was satisfied with my first few hair appointments. However the last time I went there, my hair was left in the poorest shape it’s ever been in. I get my hair bleached every 6 weeks and this last time when I got home from my appointment I noticed that there were still chemicals unrinsed on the back of my head. I washed them out but it was too late. Over the next few days chunks from where the bleach was left on for too long started breaking off and falling out and the back of my hair has been uneven ever since. However that’s not why I’m writing this review. Because everyone makes mistakes, I wasn’t going to hold that one bad experience against the salon and planned on going back. Which I now realize was a mistake. When I made my next appointment weeks ago so I would have my hair done in time to walk in the st Patrick’s day parade, I didn’t know that the salon would cancel my appointment with a days notice without giving me another appointment in time for my event. I understand that unexpected things in life happen and make it difficult to sort things out. However as a business I have the realistic expectation that as a paying customer (a repeat customer) I would be accommodated as the cancellation is not my fault and that my schedule would be respected. This was not the case at Velvet salon. I was told that there was nothing that could be done because all the appointments were booked weeks in advance. Which I knew already... because I had booked my appointment weeks in advance. To make matters even worse, I was diagnosed with alopecia arreata this week (unrelated to the bleaching incident) and my need for an appointment has become even more urgent which I expressed to the salon. Instead of taking responsibility and doing the right thing which would be to rebook my appointment at a suitable time, I was told that it wasn’t their problem and that I needed to sort it out on my own or go in for an appointment well after when my event is. I’m shocked and disappointed as this has never happened to me at a salon ever before (and I’m at the salon A LOT). If you’re looking for professionalism I would look for a different salon. I know I am."

"Salon full of amazing people, they are all extremely talented and you can tell they love what they do, my mam had Oksana recently and she showed her a picture and it came out exactly the same and she looks absolutely stunning and is visibly more confident! I had Gillian this morning and she is also amazing at what she does, listened to me and gave me what i wanted but let me know what had to be done in terms of getting rid of some length to keep my hair healthy!"

"Great place. I've been going here for few years now. I get my nails done here but you can also get your hair done. Very friendly staff."

"I had gel nails treatment for the first time. Before i went i saw a pricelist and it said will be 43 euros for the service. But actually i have paid 57 euros! I told to receptionist that on website is 43 euros but she charged me 57 because i came for the very first time. Also i'm dissapointed, because is too expensive and all products are from Poland so it's very cheap. Only nail technician Tatyana is very good there..."

"I have become such a fan of this place. I went to a few places in the area for getting my nails done and this was the best. Then I went to get my highlights done and then my brows and lashes. I have been so happy with the results I just wouldn't go anywhere else now. I saw others getting their make up done here too and they did a great job on it, very natural. So I will definitely be getting my make up done here for the next occasion. Would 10/10 recommend to a friend to go here! All staff are really nice and friendly too!"