The Spa At Crewe Hall Weston Road, Haslington, Crewe CW1 6UZ

"i got a 25-minute massage, it was extremely gentle, more like a light back rub. i wish i had been told it would be a light back rub before spending 45 pounds. i recommend going straight to the steam room / sauna."

"Nice place to visit if you're after somewhere a little less on the pricey side. Good value for money compared to others in the area that are twice the price. Food is basic but pleasant, the spa itself is slightly dated but was booked for updates (in May) when we visited. The staff are all very friendly and welcoming and more than happy to help. Overall nice day out, only given 3 stars as you can feel the difference between this and the more expensive spa days but you get what you pay for. 3*+"

"I booked a solo visit for my birthday. The indulgence package. Check in wasn’t great. I was essentially ignored on arrival, although the young man was on a call. There was a mix up over the price I was being asked to pay, which was more than advised on my confirmation email. However, this was honoured. Wasn’t really told about my treatments just given a choice on a piece of paper, which I rushed due to people waiting behind me. Housekeeping in the changing room was not good. No paper in one of the WC’s and the basket for used robes and towels was overflowing, due to not being emptied. Not enough loungers for spa guests. Ice fountain wasn’t working. Lunch was pretty good apart from dry and hard rice. Whilst dining, I noticed waiting on staff approach other tables to ask if everything was ok. I was not asked, despite being on my own. The treatments were lovely and were the best part of my visit. Would I return? Probably not to be honest. I contacted them on the evening of my visit, but they haven’t bothered to respond. So I won’t be recommending. Disappointing really."

"Went here for gym, swim and massage. The gym is clean with good equipment. Pool area good, could do with a little upgrade here and there. Sauna and steam room we're perfect. Massage was very good, with ambient room. The massage area is next to the entrance and reception area which is a bit awkward if you want to move from swim to massage in robes. I was a little confused on instructions to the massage area. Lots of parking. Wheelchair accessible. Lovely surrounding hall and fields."

"This is my review of recent visit to Crewe hall for a spa break to celebrate my future sister in law hen night. On arriving the first impression of the hotel at the end of the grand driveway is a beautiful old building, plenty of character in the original build, with a newly built extension added where the main facilities are available. Our check in process was incredibly muddled to say the least, we were obviously in a group where not everybody knows each other yet the reception team thought it was ok to hand out keys in any old order and the rooms were not allocated correctly. My disabled aunt ended up being told when she went to check in that her key was already with a member of the hen party, and she had to go and find it for herself. It was not easy for her, being disabled and unwell to be traipsing around in search of a person she has never met to get a room key. Totally unacceptable, I have never known a hotel to operate this way, handing out the room keys in bundle. And when my 2 aunts eventually got their room it was obvious that they had gotten the wrong room as my aunts ended up having to share a double bed. And the lady that had the other key must have had the twin room meant for my aunts. Anyway the rooms themselves, in the newer part of the building, were a good size for me and my cousin, we had a twin room. Beds very comfy. Tea/coffee making facilities provided were adequate for quick brew first thing. Complimentary hair/body/wash as standard was a nice touch. Other room extras were hairdryer, mini fridge, iron and board, TV, plenty of plug sockets. Large bath and separate walk in shower in bathroom, overall the rooms in the new build side are of a good standard, although we had a room on the inside of the extension so the view was pretty much just a mud pit so would like to think that there are plans to turn that mud pit area into something more pleasing to the eye. As part of the spa break package we had treatment and use of facilities of the pool/Jacuzzi/gym etc. Unfortunately I can’t comment on these facilities fully as due to injury I didn’t use them fully. Instead I waited for my treatment in the relaxation room provided. I did enjoy the mini facial and back neck and shoulder massage for my treatment. Left me feeling fresh and rejuvenated, I have never had a facial before and would definitely recommend it. The lady was pleasant and very chatty. No complaints about the staff in the spa except due to staffing issues, some of the group had to miss out on their treatment and the time slots were muddled around so I was on my own having my treatment separate from people I know in the group so I couldn’t relax and enjoy the experience fully with my family as hoped. Again it felt a little unorganised similar to reception checking in scenario. As part of the package we were provided with lunch on arrival day, evening meal and breakfast the following morning. Lunch was basic sandwich and sides, nothing too fancy, however a really nice touch was the self serve salad bar, and a selection of desserts included. Food was ok, best bit about the brasserie was the staff, Michael was stand out at lunch time service, going above and beyond. Evening meal was chosen at lunch, the soup was lovely and very tasty, although the bread roll on the side was very hard. The main course I chose was beef burger and was really quite good, not asked but served medium, pink in the middle. The chocolate brownie was the least nice of the meal, hard and stale tasting. Again the best bit of the dinner service was the staff. A young waiter Finn was the stand out staff member of the evening, very attentive and pleasant. Breakfast was ok, cooked/cereals. I didn’t feel like the sausages were great quality, a bit too gristly for my liking. Bacon was nice though. Scrambled or fried eggs available, both slightly uncooked in my opinion. Hot drinks brought to table on request. Overall the experience of the Crewe hall spa day break was a good one. It’s a shame about the muddled room situation as that really was a huge let down."