Buckatree Hall Hotel Wellington, Telford TF6 5AL

"Breakfast is lovely, main meals are nice. Room's are nice but need updating desperately as all of the decors. As for location absolutely lovely."

"Stayed for 1 night as was doing sightseeing around the area. Was welcomed by the receptionist and had a room with a balcony at the front which was nice. The bed was very comfortable along with the usual things there was a hair dryer iron and ironing board too. Breakfast was good so if I was in the area again would definitely stay and try the evening meal. A very pleasant stay."

"Booked the hotel for a wedding. On arrival, the receptionist very dry and might need more training in customer service. Room was ok, but very dated. There was no information folder, so no idea what time meals were on from and until. Mugs in our room were dirty and had sticky stuff at bottom of the mug. We didn't have our room cleaned at all, for the 2 days we stayed and had to grab a cleaner to get more shower gel, tea bags and coffee. So not a good start. Asked what time we wanted breakfast, so we said 8am. Came down at 8am and no hot food set out!!!!!! This is not good enough for a hotel The wedding food was lovely and this is the only good thing about the hotel. The evening bar staff were very slow and only 1 card machine between the 2 busy bars. You couldn't pay in the one bar by cash, due to not having a 'till float'. The evening got even worse, as once all wedding guests finished their buffet, the staff didn't come round to clear away the dishes. So all plates piled high on all tables. This is just absurd, as hospitality should be on top of this process. Seems the new owners have no clue and lacked serving staff all night. The Highlight of the evening was the lack of staff to deal with sick on the carpet. This was near our table and was reported to the bar staff numerous times. In fact at least 5 times. People near this mess, put a chair by it too prevent anyone walking through it. The sick was still there until we left after 12.10am. The owners of this hotel need to get their act together and rectify these issues. If you have a function on, then provide enough hospitality staff. Residents were not allowed to stay in the bar after the wedding, as no staff about. On our departure day, again the receptionist didn't ask if we enjoyed and was the service ok. Again, think all staff need training or just employ people who understand about hospitality. We will not be returning to this hotel and not recommend"

"Got married here 15 years ago and returned for our anniversary. The place has hardly changed. But that’s not a bad thing. Bed was comfortable and breakfast was great!"