Hawthorne Bunny and Small Pet Hotel 261 Draycott Old Road, Draycott in the Moors, Stoke-on-trent ST11 9AH

"My bunnies love staying here. They are well looked after and I can relax knowing that they are receiving excellent care whilst I am away."

"Iv used hawthorne bunny hotel for a number of years. My bunnies love to stay as they are spoilt and well looked after. I highly recommend to anyone looking for a place for their small animals to stay. This is a very professional set up"

"Our Bunnies are always looked after and loved when they visit Mel . They get their own suite and it's wonderful to know they are in safe hands. Hawthorne Bunny hotel is absolutley perfect in every way and we can't recommend it enough. Mel is great with communication whilst we are away and sends pictures and stories of Marilyn and Stirling playing in their suite which is great fun to read and very thoughtful . Thanks Mel , you're simply brilliant!"

"The Security Gates Were Left Open Whilst Melissa Was Out. Resulting In The Theft Of My Precious Tortoise Harry. Harry had stayed here on many occasions, however, the last time Harry stayed, he had escaped from a small inadequate temporary enclosure on the morning we were collecting him. After a search of the grounds which are vast, combined with the pressure that Melissa was going out at a certain time, with heavy hearts we had to head on our long journey home to the East of Scotland, having to leave Harry there, hoping that he would be found. Harry was found a few days later, which was ecstatic news for us. Having been given a couple of options, which we considered, we decided to take up Melissa's kind offer of leaving Harry in her safe hands and collecting him, when we were next down south, which under the circumstances, we were now planning to be back down in a couple of weeks, to collect Harry. Melissa was contacted by my husband on the Sunday evening to make arrangements for Harry's collection the following morning, however, rather than arrangements being made for Harry's collection, Melissa informed my husband that she had sent me an email on Tuesday, to which I had not replied. I had not replied, as I knew nothing about an email, as I had not recieved one. Melissa informed my husband that she had, had a terrible week, but still no arrangements were made for Harry being collected next day. Melissa said she would resend the email. I recieved the email that night, which informed me that Harry had been stolen from the grounds of the pet hotel on Tuesday. The security gates had been left open whilst Melissa was out. A witness had seen a man carrying a Tortoise, namely Harry, down the drive and putting the tortoise in a van. I cannot put into words how I felt when reading that email, nor could I fathom out why someone would send an email with news like that, but worse, no communication to find out why there had been no reply back from the email that she had sent. Harry was stolen on Tuesday. This was Sunday night. Each time we dropped Harry off and collected him, the security gates were always closed I would never have considered this pet hotel, had I known that the gates were left open at times. It is with regret that due to these circumstances I cannot leave a good review. We are absolutely devastated being left without Harry, wondering if he is being looked after or is he suffering? Harry brought so much joy to the family. I honestly feel that I have let Harry down, by choosing a place with security gates that are at times left open. What are security gates for? Security gates are only secure when they are closed."

"This place is awesome! Booked my kids' 2 guinea pigs in for 9 days this summer. Melissa was really friendly and helpful from my first Facebook message to picking them up. The hotel space is bright and airy and full of very contented bunnies, piggies and all manner of other small pets. You provide the pelleted food for your pets but they provide everything else: hay, veggies, clean bedding etc etc. Very reasonable prices and much better than relying on parents/family/friends to visit your house every day while you're away. Highly recommended! Not sure the guinea pigs have ever had it so good!!! Thank you Melissa and all at Hawthorne Pet Hotel!"