DFS Waterlooville 2 Hambledon Road, Waterlooville PO7 7FG

"Having had a damaged item delivered we were more than happy to have it repaired, trouble is they used a different fabric, this has been going on for months now, the manager at Waterlooville won’t speak to me, they obviously can’t get the original fabric. We have offered them a solution to resolve this but they aren’t interested, looks as though we’ll be getting Trading Standards involved and maybe a solicitor…on the plus side, Rhys at the call centre has tried to help"

"Update March 2023 -- Sofa arrived and it's great, also arrived a month sooner than advised! but already shows signs of sagging after less than two months even after following their instructions, will update... But it arrived, I'm sure the two guys wasn't thrilled on their 36th delivery of taking mine up 3 stories worth of stairs but they did it in no time, connected it all up and took all the wrapping away with them, can't fault that at all. The sofa did break down as the guys said it would. Very impressed. Original review -- The two guys I met were very helpful and knowledgeable as I needed to make sure the sofa I wanted broke down to fit in my flat. Went through all the options and had a new sofa in an hour (plus 3 months build time.......) Looking forward to it arriving and will update this then"

"We decided to get a new sofa so pipped in here, the staff are always friendly especially Frank, he's really funny. We found a sofa we liked, unfortunately it wouldn't fit in our front room, but I'd say if you are looking for a sofa then this is the place to go."

"We went in to look around ended up buying a whole new set. Emma helped us and answered every question. She was very professional and friendly, helpful! Credit to your store!"

"Absolutely appalling service from these people (a polite word) I brought a sofa a year ago. Since then they’ve had to send 2 people out to re stitch it up as it’s falling apart. The second time they arranged a visit with me and then 3 days before the visit rang to say it hadn’t actually been booked in! So when the second guy came out to look at it they now tell me they need to have 4 hours allocated on it so they can stitch it back up, take it apart basically…in my house and on my time of course!)….. another day off work! So here I am trying to arrange this visit (I had to call them to arrange because they’d clearly forgotten about me) and I’m now told that I have to wait about 6 weeks before I can get this visit as they are so busy. Well firstly what I find off is that they are so busy rectifying peoples damaged furniture…. Doesn’t look good does it? And more importantly why do DFS even have a service that repairs damaged furniture… doesn’t say much about their products does it. So they send me faulty goods and here I am having to chase them to rectify it. Absolute joke! No compensation for my time wasted then DFS???? Update on my review… after god knows how many months of not getting off their backs, I have finally been contacted by a lady called Kelly at DFS who has ordered me a new sofa to be delivered. Thank you Kelly!!! You’ve been the only person who I have felt has been on my side and helped me actually get the problem resolved, you also made the effort to actually contact ME. It’s not been delivered as yet though! Watch this space…."