The Co-operative Food Unit A Twyford Drive, Lee-on-the-solent PO13 8AT

"The post office is never open! Today was my 4th attempt in the last week to return a parcel only to be told the post office is closed. (Around 5pm) Maybe you should remove the sign in the front door that says ‘the post office is open, when we’re open”. Don’t advertise what you aren’t providing. Train the staff to scan and post!"

"Really rude staff, belittling customers who aren’t sure on the queuing system for the post office! There is a way to speak to people and this really isn’t it!"

"Although I was helped by a very thoughtful assistant previously who recommended that buying two pkts of quavers would work out cheaper than buying one which I did I was left waiting AGES for an assistant for the post office side. Unfortunately I couldn't wait - at the time the store was quiet. Returned to store again this morning with a cold response from your assistant who has worked there for a number of years who carried on filling a shelf with rolls and ignored to initially to serve me. She was aware I was standing by her. There was no one else waiting at the time. I'm aware I could have used one of the self service tills but I do not like using them. I had to speak before she turned round to serve. Maybe she needs re- training in customer service."

"Always well stocked. Lots of helpful friendly staff and a Post Office that is open as long as the shop is, which is really convenient. It mught be a little bit pricier than the big superstores but it's local and always has everything I need from specialist breads to the basic necessities."

"At the end of the day, customer service in this kind of store, isn't chatting away to the customers you know for ages, while the que develops. Slowest scanning rate ive witnessed anywhere, as a retail manager myself, i hate to say this, but this store is poor simply sue to the lack of convenience (pace of service), absolutely no ability to addapt in terms of urgency at busy trading periods, post office massively frustrating in terms of waiting (whatever the time of day). It is possible to smile and offer swift proficient service at the same time. Been using it for over a decade, and do so only because i live around the corner. ALWAYS frustrated when i have to shop here. Id love to train them how to do all of the above, why the heck doesnt the management team responsible for this store? But to keep this balanced, stock levels always strong, merchandising standards are good. It is clean, and date code management is superb. All should be expected though, focus on the weknesses and celebrate your strengths, strive to be better. Or continue with the horror show experience ive become accustomed to if thats how you roll. I wouldnt recommend this store to anyone unless they had to use it."