Tesco Superstore Grange Road, Lee-on-the-solent PO13 8ZW

"Staff always helpful. Depending on what time you go may be food shortages"

"Easy access. Never too crowded. Good choice of products."

"I will definitely stop shopping at this store! I pop around today for a stock up and it was very busy at the self checkouts and tills, I decided to wait at till 12 where Gemma was serving. After waiting at that till for about 7 minutes and moved forward slowly, Gemma decided that she needs to close the till telling to the person who was in front of me that till is closed. I understand that they need to do something else into the store but you tll that you close the till to the last person waiting at the queue. I had to join other queue and waited other 5-6 minutes, that's not acceptable. When I've approached Gemma she just turned her back. GEMMA DEFINITELY NEEDS MORE CUSTOMER SERVICE TRAINING. Very disappointing!"

"I had a very interesting experience at this supermarket yesterday. This place is the closest hypermarket to my house and I come here every two or three weeks for shopping. Yesterday I came here for my last pre-Christmas restocking, including two bottles of alcohol. I'm middle-aged, with lines around my head, mouth and eyes. But the cashier refused to sell me the alcohol and insisted on a paper ID. The ID picture on my phone didn't work. I came here on foot, without a driver's license, and never dreamed that I would be checked for ID at this age! Some people with bad eyes used to think I was 25, but there is absolutely no way I could be considered under 20. Well, I accepted that I couldn’t get the alcohol this time, and this witch refused to even sell me a trifle, saying it has alcohol in it! I was completely enraged (I buy trifles from this market at every visit and it was the first time I was stopped!) and asked to complain about this employee with the harshest complaint possible. The owner himself explained to me that the employees here are required to be like this and that they have the right to ask anyone they suspect is of age for documentation. I think in my case this is a right that is being abused. One employee can insist that he/she just didn't think the person was above 20, no matter how many wrinkles were on the person's face, while just refusing to sell to a customer in order to show off the only power he/she had in hands and making things difficult. I hope that along with truly protecting children from alcohol, please include common sense restraints so that employees do not abuse their authority. If you walk into this supermarket, do NOT be so confident that you look old enough to buy alcohol, there may be an oversized aunt with glasses and dark hair at the cashier who insists on asking you for a paper ID… Good luck! :-P"