Hen Cloud Cottages Upper Hulme, Leek ST13 8TZ

"Spent a couple of nights here recently. Fabulous place , owned by a lovely woman.The room was spotless ,comfortable and finished to a high standard . The location is perfect for walking and relaxing, very peaceful and great views from the private garden area . Highly recommended."

"Unfortunately what started as a lovely couple of days turned into the owner being slightly off with us. There where two pins but unfortunately I’d read the wrong one through having a problem with taking in information I’d read it wrong and was swiftly spoken to like a problematic visitor. “People don’t read thing properly” was the statement which had slightly taken me aback after speaking with a taxi driver it was apparent why the owner had been so abrupt. I myself always make sure I stick to rules stated and leave the room in a way that I would expect my own room to be left but was not happy with what I found upon stripping the bed as request but as I usually do leaving a room anyway. The top sheet had a stain on it which had been from the mattress cover which also had a stain on it but which was stained firstly and top sheet had soaked it up. Then when stripping the mattress cover off it was also apparent that the mattress had not been hoovered for a long while. This made me disgusted as we’d slept in a bed that had not been stripped before we arrived. The towels unfortunately although where soft they smelt musty. The draws and handles where mismatched which also caused an issue by way of cutting my hand on a pointed screw that had been used to put the handle on the draw. Breakfast proved an issue as we were not given a choice in what we could eat. We were given ice cold chocolate chip rolls, croissants and sour dough oat bread rolls (I think), orange and apple, weetabix for the first day. Chocolate chip rolls and bagels, orange juice, apple juice, bananas, oat rolls and weetabix. This was far from the “choice” menu they had displayed on their website which I had been looking forward to. I do not think that this place should be displaying their website as they do if they do not give an option to have what’s “supposedly” on offer. The room itself is very small and comfortable for two people with a nice sized bed. The facilities where adequate for what the room was. There could however be a microwave or even a toaster put in there so that even when the continental type breakfast is given you at least have a chance for it to be warmed on a very very cold start to the day. I ended up warming the rolls and croissants up on the radiators. The outside of the room was poorly lit and unless you have a torch with you, you cannot see anything. Not even the slight raise on the step as you go through the arch way. I had tripped a couple of times which didn’t do my already dodgy back any good."

"A sweet little room, we stayed in the Rose room. The bed was lumpy and very noisy. The bathroom door creeked when opening it. We expected a cooked breakfast and found instead a cold selection of cerals and pastries in a basket. The location is right out in the sticks down a single track road. Lovely views though."

"Amazing place , lovely cottage,clean , comfortable, hot tub after a day out made this a lovely break just not long enough . The host is doing a brilliant job of running her business in difficult times thank you for making us feel safe but welcome Lorna and Darren hope to come back"