Bradbeers Furniture Store Hedge End Tollbar Way, Southampton SO30 2QY

"Some feedback to the manager. Just left the Hedge End branch and not at all impressed with the lack of customer service we experienced. My wife and I were the only customers there and were looking for a new sofa and dining furniture. The staff were sat around a central desk laughing and chatting, and while they kept looking at us, no attempt was made to offer assistance. As a store manager myself, I was disappointed to see this and would not allow any of my team members to behave like this. It only takes a second to greet customers and offer assistance if needed. If anything, we felt a bit uncomfortable and like we’d been judged by them not to be serious customers, so we left."

"Lovely store but staff took 20 minutes to even notice my husband and myself . Spoke with the salesman and asked does the furniture get checked for damage before delivery , he said no . I asked once you have recieved the furniture how long does it take to be delivered , as i have read online that it will stay in the warehouse for ages . They could not answer . I was also informed that if the sales team did not like it you know where the door is . Seems to me if i was the CEO i would be looking for answers ."

"Had a wonderful customer service experience tonight at Bradbeers in Hedge End! I only entered to check if they had some beds I might like, bear in mind I am Italian and used to a different style! So a lovely person approached me (find out later his name is Ian) and asked if I needed any help, I replied yes actually, I am looking for abed that has legs high enough to allow me to hoover underneath! He was so understanding of my request, usually I get we don’t do them! But he explained that this is a request and a style coming from Europe more and more and it will probably take 5 years for the style here to change! He also asked if I had seen anything abroad I liked and perhaps they could try and get, in fact I showed him a bed I saw in italy which model is not sold here in the UK! Then we entered a wonderful conversation about Italian leather and he kindly wanted to show me his fav sofas that came from italy and were beautifully designed and in leather! Then he spent some time on the internet for me advising me on names of uk beds manufacturer’s rather than retailers as I was so confused as if you try to buy a bed you can easily find the same bed picture on 5-6 websites with sometimes 300 pound difference and you think ‘what’s the catch’! Also having understood my need he tried to advise me on what to search and I was like oh yeah of course! I felt he was there really to help me rather than pushing a hard sale on me! Thanks to him I have an Amazing view of Bradbeers and hence leaving a review! Oh I forgot, I was also looking for flooring so he took me to see his colleague on the ‘floor department’ which also was very knowledgeable and I learnt a few things from! Overall a great 5 stars experience!"

"Really good experience with Bradbeers from start to finish. Professional sales team with no pressure. Regular updates regarding delivery. Interest free finance easily arranged. Delivery on time and happy delivery drivers! Thank you. I would definitely recommend ….."

"1st class service. Visited looking for a suite for my mother. After some very uninterested staff on the ground floor {almost walked away to another store} went up stairs.1st class service from salesperson "Denise" helpful good understanding of my needs and great product knowledge. Ordered on the spot. After wait for construction phone call to say suite ready for delivery - arranged and delivered on time. Delivery smooth from great team. Would fully recommend "Bradbeers"."