Wren Kitchens Western Esplanade, Southampton SO15 1QJ

"From start to finish Wrens were very good Colin was our representative and he helped us choose the kitchen and his measurements were exactly right. He also helped us when we had questions along the way. I would recommend Wrens"

"Wren order number 37113671, so they can reply if they seem fit! The rating would be ZERO if it was possible. Everything about this kitchen company has been a nightmare! I'm not going to try to 'black cat' anyone/anything that others have written on the group (on Facebook! search for it or beware). But just to inform you of our problems, so far. Saw the Wren advert and needed a kitchen so thought would give them a try. That was spring last year, very swept up technical support & plan to get you to sign up to the interest free deal. So far so good. Long story but eventually the kitchen turned up in Nov! We looked at the units and (unsurprisingly (now)) they were of a pretty poor standard! Inside(s) chipped, scratches, marks and just poor quality. So, like many, took photos, spoke to the installation team manager who informed us 'most clients just let us have access to their houses, leave us to it and then will see the finished product later.' But we're not MOST clients (we were going to be there throughout) and we wanted to ensure that what we were spending over £20k on, plus installation, was of a good standard. Then, after about 2 months (numerous phone messages, texts, emails) 'our' field agent was, eventually, involved. He said that the units were all produced to the furniture industry standard! Well they may be but that standard must be fairly low (my comment!). He then tried to quote trading standards to my wife; she, diligently, called Trading Standards to be told that we (as customer) can refuse any items if they are not of a suitable standard. The Wren, agent, eventually agreed to replace all of the damaged units except the one (which we suggested was of a poor quality, even though the damage was at the rear!) large carcass. Several conversations/days later, we told him we either wanted all (damaged) units replaced or Wren remove everything and we would go elsewhere. We also gave them a timeline of 2 weeks as this had been going on for 4 months, to then. They, finally, relented! So, Monday, ALL the 'old/damaged' units were flat packed; Tuesday the 'rubbish' was collected and today the new kitchen was delivered. We also stipulated that if ANY of these units are substandard then that is it! Wren collect everything and we'll go elsewhere. Stress has been ridiculous, no kitchen (oven, cooker, sink, washing machine) for 4 months; nearly a year from us walking in the showroom in Basingstoke; carcasses in the kitchen, lounge, garage and neighbours garage. Today, the new units turned up having been through 'some QC' process. Unfortunately, as we'd expected, there were at least 6 of 10, we looked at, damaged in some way. We didn't bother with examining the 6 as we were fed up by then. Now, to try and get some money back, I doubt very much whether we'll get anything in the way of compensation for not having a kitchen for 4 months and counting. My advice stay well clear and don't be taken in by their advert or swanky looking showrooms."

"Very good helpful Kitchen designers, even after several visits as we changed our mind. The kitchen arrived as planned and I installed it, we were provided with a plan and everything as ordered was numbered on the plan. I had no trouble fitting the kitchen. it looks really good, and we are pleased with the result."

"My case/complain is open from last year. Wren ignoring my emails and not responding to any. My case is open so long time more than 6 months . This is a joke . People should know how Wren care about customers . Kitchen come with damage to the panels. Worktop has manufacturer fault and is cracked around gas hob from heat . Wren customer care and complaint department are useless... Thye not even responding... Really disappointed"

"Very happy with the price and quality apart from the Blanco sink and drainer. Within a year had to request a replacement drainer and a while later the hot tap starting leaking. After sales service was excellent and we were adequately compensated."