Fines Bayliwick Hotel London Road, Binfield, Bracknell RG42 4AB

"In response to the owner who replied to my first review. Hello Mr Onwer, nice to virtually meet you. First of all my name is Naiko, not Saiko. Second of all I’m flattered to think you deem my age to be that of a teenager. I’m actually 30 years old. So thank you for the compliment on my youthful looks. Third of all, I had called the front desk on the day on my departure about the issue. Following this I had emailed the address provided to me by your front desk operator (who I have to admit was very friendly). I then followed up with a second phone call to check my email had been received and dealt with. I had hoped that sharing my feedback may result in a problem solving approach. Nothing came from this and quite the opposite has happened. My feedback is far from senseless. In the contrary, it is quite accurate as an expression of my experience. This can be seen clearly since it seems I’m not the first one to have raised the cold shower issue. So it seems the senselessness is yours for not fixing this issue after it having been brought to your attention several times. The only lack of sense on my part was to have failed to look up your reviews before booking. To add to this, it seems like educating yourself on what social media is might be a smart idea before using this argument as a misdirected personal insult. May I also bring awareness to the fact that not only am I using the said “social media platform” , but you yourself are now engaging on it by replying. So it seems all generations use this platform to communicate. Moreover, by intending to insult me, you are also insulting all your other customers who have used this platform to provide honest feedback of their experience. This shows a clear lack of self-awareness, tact and care for your clientele. Google reviews is not a social media platform, it is a formal and public platform to advertise your business, giving clients an opportunity to leave honest testimony of their experience. I took this opportunity to do so. It has not been welcome. Any business owner with sense and a proportionate ego usually invites customers and clients to leave reviews based on their experience, then takes action on the positive and/or negative feedback. Finally, your overall rating is distinctly below average, thus, it seems “the senselessness” you have directed at me could perhaps be a projection of your own character. It seems you have taken my blunt and honest feedback as a personal remark since your reply consists of personally insulting (although mistakenly) me and trying to belittle me. If you cannot take your reviews objectively and implement this to improve your business, maybe consider removing yourself from the social media platform of Google. Very unprofessional. I look forward to your response Mr Owner."

"This hotel has a lot of character. If u want a fancy chain hotel then it's not for you but it's warm, comfortable and the staff are great. Anything and everything I asked for was provided. Don't understand the reviews about bad service... Everyone I spoke to over the 3 days was lovely. WiFi was excellent too! The only reason I didn't give 5 stars was because the room service food wasn't that great but it was hot and readily available. I'd definitely book again when I'm in the area."

"The staff and management team have left no stone unturned and accommodated my bespoke needs for the duration of my stay. Truly going above and beyond to make me feel at home for the entirety of my long-term stay."

"The fact that you do not acknowledge my response or booking just shows a poor business and poor organisatuinal skills! I stayed two nights with my daughter in room 10, had stodgy burnt chilli on 1st night. As you had taken full payment when I arrived I said I would settle food bill when I checkout but you took payment of the food using my card without my prior knowledge or permission. I only found this out two days later when I came to check out. Your receptionist said you took the payment as you were going away!!! I can provide proof of the booking from the confirmation you sent and also my bank statement which IV sent over to Google to review and verify my review!!!! Your absurd claims are nonsense!!!! Appalling customer service!!! Be careful as this owner will use your card and take money as and when he chooses in your absence and without your permission!!"

"We were 'upgraded' to a room with a cold shower, charged extra for parking, and the staff were uncompromising with their service. Unsafe electrical sockets, and a broken bed held up by bits of wood. Just stay somewhere else"