Arnold Clark Aberdeen Volvo Wellington Road, Aberdeen AB12 3DN

"Dreadful service from this dealershio. Booked a service with courtesy car weeks in advance. Turned up and reception has no knowledge of the courtesy car booking. Apparently it was the systems fault but they would investigate No offer of a lift back home for some time and if i wanted a lift back the car might not be ready when I arrived. Not a great help. Really the handling of this situation was very poor. You would think with it being their error, they would pull the stops out to be helpful. I requested that a manager rang me that day to discuss, before driving home. Needless to say, no one rang. Booked elsewhere,at a much reduced price, and received excellent customer service. I should say i have had excellent service from Arnold Clark Volvo and Renault in another city so I was surprised to come across this poor level of service."

"I bought my V90 from another branch and within a week of collecting it had issues with the brakes. I took it into the Volvo dealership to have the issue checked and the process from start to finish I cannot fault. The diagnosis confirmed that there was a fault and that replacement pads and discs had to be fitted. Melissa on service reception was in constant contact to update me about the progress and could not have been more helpful. I cannot fault the Aberdeen Volvo dealership and the job was completed professionally and to my complete satisfaction."

"We went round a lot of garages and spoke to a lot of sales people when trying to decide what car to buy. I can honestly say that Stuart and the rest of the team were the best that we encountered. First class service, and loving the XC90 too."

"I purchased an S60-R from a different dealer three months ago. Since then it had shown a low battery charge and had an annoying rattle I could not trace behind the central dashboard. I've taken it in to my local dealership and they managed to rectify all problems swiftly. Big shout out to Tim the Technician who was able to sort the rattle out in under an hour. You honestly have no idea how much this helps."

"I had a problem setting up Volvo on Call and I called into the Aberdeen garage without an appointment. They could not have been more helpful. Derek Wright had endless patience in helping me out, as did his colleague Mike. Thank you"