Euro Car Parts, Aberdeen 22 Saint Machar Road, Aberdeen AB24 2UU

"Staff were great with the parts I returned friendly and helpful"

"I was sold the wrong battery for my car by the manufacturers approved parts and service centre and I've had nothing but problems with it. They insist it's the correct one even though I know it isn't, and even my auto electrician believes it's not sufficient capacity for my car. I was surprised (pleasantly) when using the Euro Car Parts online parts finder that the battery they say is for my car is the same spec and size as I believe it to require. I'm surprised because the approved centre uses the manufacturers database, they simply shouldn't get it so wrong! It's also a lot cheaper than the OEM battery. The 'brick' that the approved centre sold me is a lower spec than the one from ECP, yet it cost more. Also little known fact, OEM batteries are made by the same company as the ECP battery, so you're just paying for a label. Ordered and paid online then collected from St Machar branch an hour later. Received a confirmation email with my collection code. Despite being really busy and the fact that I was being grumpy with him (I was having a bad day, nothing to do with him or ECP) the guy behind the counter was very helpful and friendly. Please pass on my apologies! My only suggestion is it might be beneficial to have a seperate collection counter. Even if they reduced collection hours to accommodate this it might be more efficent. Having already used the online parts finder, selected and paid for my part I wanted to collect and fit asap. However there was a queue and both guys behind the counter were busy helping customers find various parts. This can understandably take some time; the customer in front was there for over 10 minutes, while the other guy serving behind the counter had to step away to look at his customer's vehicle. Although it was Saturday so to be fair perhaps it's not usually as busy, but perhaps worth considering during their busiest hours. Not a deal breaker though and just a suggestion. I installed the battery when I got home and it fits like a glove and is starting and powering my vehicle no bother. I've checked it and it's charging fine too. I've done all the work on my car myself; everything from upgraded exhaust and remapping to all the bodywork and a full vinyl wrap, and so what I like most is the fact that I can search for parts and look at schematics myself on the ECP website, instead of going through the approved centre where I've got to rely on someone else accessing the system and then telling me over the phone what part I need.......yeah, just NO!"

"Spoke with Liam today. Great customer service he was very professional and polite. He found part that I required really quickly. He offered me choice of different brands which all were in stock. Highly recommend and definitely will come back."

"They have very good prices and discounts but customer service is poor at most of the times. Reserved items online, waited 15mins outside, almost 20mins inside to collect my items, simple order with 2 items but took 20mins to get them. Only one staff at till working, nobody coordinating/ expediting orders. Warehouse teamx4 outside smoking, w/o orders coming through, no social distancing between them, customers backlogged inside the shop. If customer service improved, will consider using them again, otherwise avoid unless you have 1hr of your time nowhere better to spend."