John Clark Bodyshop Aberdeen Greenwell Road, East Tullos Industrial Estate, Aberdeen AB12 3AX

"Waited for weeks to book my car in for repairs due lack of courtesy car availability. Repair then took more than double the estimated time, in which I was not updated regarding the progress (which I was told I would be routinely) until I had phoned which took multiple attempts after the phone was left unanswered. Inspected the car upon completion of the works to find that work had not been carried out correctly and further repair was needed. Then proceeded to wait more than 3 weeks for the car to be taken in for rework, again due to lack of courtesy cars. No timeline given for repairs and, again, failed to be kept in the loop regarding progress after specifically asking for this service. Clearly understaffed and overworked resulting in very poor service, would not recommend."

"Repair to bodywork estimated to take 3-5 days, took 15! Work was good but customer service was dire. No communication, phone rang out and cut off constantly. Clearly under resourced with too much work and they failed to manage expectations continually. They even called me the day after our car was collected to say my car would be ready in a few days after mechanical checks!"

"An expansive and well organised facility close to the North Sea southern coastline of Aberdeen. View of reception, on entry, is both very welcoming and professional. First impression is that of assurance. Clear communication and respect from staff. Very good experience."

"After being crashed into and having a choice of bodyshops I settled on John Clark as they are a dealership for my make of vehicle. Knowledgeable, friendly and professional. Like most places they have staffing issues but dealt with everything well and kept me up to date when there was issues with parts being delivered. Very happy with the end result anyway and would use in future"

"Not even worth one star to be honest! I took my wife's car down for a quote and was promised an email with a quote... cut a long story short several wasted weeks go by, five chase up phone calls later and lots of disingenuous promises plus plenty of our wasted time searching for emails that weren't sent because the quote wasn't actually written. We're very frustrated that people at John Clark Bodyshop assume they have the right to waste other peoples time! Everyone is busy these days, not just them! I took the car elsewhere, had an instant quote, agreed the price (very reasonable) and booked the job! No fannying around with BS and waffle! The sooner customers vote with their feet the better, we don't need old dinosaur businesses like this with their shoddy attitude to potential customers!"