Mr Clutch Autocentres Basingstoke RG21 6XE

"First class service - I urgently needed an MOT. Booked mid morning, MOT completed by mid afternoon. Super friendly, polite & helpful service on arrival & departure, very impressed - thank you!"

"I've been using Mr Clutch in Basingstoke for 10 years, twice a year for a service and once a year for an MOT + any other issues that need looking at, always excellent service, helpful and friendly, recommended!"

"I won’t come back. I took my car there as I had a problem with the clutch, after couple of days there, they said they have resolved my problem but as soon as I got on the motorway the same happen again, luckily it was traffic and we were not going too fast. We took the car back and they said it wasn’t their fault as they didn’t even touch the clutch, when that was exactly why I took my car there. Anyway they fixed my car and I asked if they could do my MOT as well. When I pick up the car, I paid the MOT and they told me everything was fine with the car (no paper was given to me from MOT, which was my fault to not ask) but I didn’t think about that anymore. After couple of weeks we discovered that the MOT wasn’t done, we went back and they didn’t know to explain me what happened, my car didn’t pass the MOT (which is very unsafest o drive for so long thinking my car was all safe to do so) and I had to pay for the MOT Again! Awful service."

"I used Mr Clutch about a month ago to replace my brakes. They did a great job and I was happy to book in a service and MOT based on their service. I was told to drop my car off at 0830. I arrived at 0840. I was told that I had missed the MOT slot as I was supposed to arrive 10 minutes before. The speed and rant of which I was told this made me ask him to repeat it again as I I was not made aware if this and I wasn't prepared to be rerimanded in such a manner. I was told by the "manager" that he would have booked it in and would have told me. I remember a different person booked me in a much friendlier person, I may be wrong but the customer approach was entirely different. but I was not told to arrive earlier. He seemed quite irritated and under pressure and his demeanour was aggressive. I asked about what happens next so he said that I had missed and would need to rebook the earliest being 12 November which is beyong my MOT expiry, they said that I could do the service that day. I asked what slot what my service for and was told that there isn't a slot for service but just leave the car and they would call me when it is ready. I asked why there are slots for MOT and not service and this seemed to really irritate the "manager". I said OK let's get my car booked in and pushed my keys towards him this seemed to have confused him and he asked for the MOT and I said no, the service. I said that he is quite combative, he said he didn't like MY attitude and said I should leave. Well, I don't know what is happening in his life at the moment but he should consider the way he talks to customers. I am not saying that I was right, he was right about turning up 10 minutes before but noone had told me. No reason to get all aggressive and ask me to leave because there was a miscommunication. Anyway i hope his situation improves but I won't be going back. MOT and service booked elsewhere next week at another place by a clearly busy but friendly person who even took a second to smile."

"today I went to do the interim service which they did not fill out the INCOMPLETE inspection And by the way, they give me the service for 10 months, which is normal for 12 months, review sheet and to top it off they scratched my left front fender the manager says that it is impossible I know my car before leaving it to him and he tells me that he is going to see the cameras yes ok but you will see it but not me! bad services. I have been taking my car to MR CLUTCH Basingstoke for 3 years. So he does not answer for the bad service the scratch they caused during the server he asked me to take it before 9 am. and they delivered it to me at 2:00 pm"