Hedge End Domestics 7 Saint John's Road, Hedge End, Southampton SO30 4AA

"I called before Christmas looking for advice about an integrated tumble-dryer and was told they would look into my enquiry and come back with some options which would be in the New Year. Absolutely fine. No phone call and so I contacted them again in case they'd take my number down wrong. I explained that I what I wanted and that I'd like to know where the bracket would be on the tumble dryer so that I could measure up this against the existing door. I was told they couldn't provide this information and asked me to call the supplier to find out. So much for trying to support local businesses. I'll take my business elsewhere."

"Absolutely outstanding, amazing customer service and extremely reliable, saved Christmas! Managed to source a part for my oven, on Christmas Eve, shop wasn't open but owner was immensely accommodating and helpful and allowed me to purchase regardless! 10/10"

"They are as honest as the day is long. The heating element on the air drying process on our washer dryer stopped working some time ago so we hung our washing out. Now that winter is approaching we decided to get it fixed with concerns of an expensive repair. Now I don’t know what the engineer was doing and he could have charged me a lot. He didn’t, he found a small problem which he quickly fixed then just charged us the call out fee. Now you can’t get better than that. I recommend Hedge End Domestics to anybody."

"I contacted Hedge End Domestics a few months ago, after our very old oven failed and tripped the main fuse box. I spoke to a friendly and helpful lady, (Stephanie) who suggested the heating element had probably gone. She advised that her engineer was absent because of covid, but to replace the element was a relatively straightforward job. Not being a particularly handy man I decided to give it a go, albeit with some trepidation. Stephanie managed to identify the part I needed, which I purchased from HED for £30.00. (An internet search however, revealed this was double the amount for the same part off the internet!!) Nevertheless, I turned off the power, and armed with a screwdriver and torch, I successfully changed the heating element. I felt very proud of myself! I turned on the power, but unfortunately the oven tripped the fuse box again. **** I thought! Another call to HED. Spoke to the Stephanie again. Told her what had happened, so she booked an appointment for her engineer to have a look (no mention of cost though) Steve turned up, clearly knew his stuff, helpful and friendly chap who identified that the thermostat element had gone, plus the rear of the switches was very greasy. Steve charged £60.00 for attending, the money was taken immediately by HED office over the phone. So I was £90.00 out of pocket and still had a broken oven. Stephanie did a trawl for replacement parts, but advised not economically viable to repair such an old oven. Fair enough I thought. Wishing to support a small local business instead of John Lewis or Curry’s, I asked her to give me a price for a new mid-range single electric oven. Another engineer who installs the ovens (Steve only repairs) came to the house to assess power, amperage etc. first thing he said was ‘we have a problem - your oven is hard wired, but you need a 13amp plug in oven’ basically suggesting it wasn’t possible to fit another hard wired oven. Strange I thought, as I knew a neighbour had recently replaced his oven (exactly same house type) with a hard wired oven? The engineer then started waffling on about cutting off the plug to hard wire the oven, but this would likely invalidate the oven guarantee, but additionally I would need to change the fuse in the fuse box which he wasn’t ‘qualified’ to do!!! I know nothing about electrics, but I wasn’t particularly confident about the advice I was given by a so called expert! Went back to HED, spoke to Stephanie asked her to give me an oven price, but my patience was beginning to wane. Several weeks passed, nothing heard. Went into HED, spoke Stephanie who appeared to be very stressed. She hadn’t made any enquiries, and had seemingly forgotten about my job! Not impressed…! Engineer chap phoned me and reiterated that my only option was to buy a plug in 13 amp oven and cut the plug off to hard wire, or have an electrician install an electrical socket behind the oven!! This was the final straw. Went into Curry’s, explained what had happened. The salesman seemed bemused, as the majority of the oven they supply are 16amp hard wired ovens! Bought an AEG self clean from Curry’s, paid extra £100.00 ish for old oven removal and installation. Oven installed without the need to have an extra socket added, a plug cut off, or a fuse replaced in the fuse box!! I can’t repeat what the installation guy said when I told him about the HED debacle, but it wasn’t favourable. Lesson for me - never try and support a small business again. Curry’s & John Lewis all the time from now on. Stephanie is a really nice lady and did try and help, although when push came to shove she forgot about my job at the critical time. Steve (first engineer) knew his stuff, would recommend him. 2nd engineer (can’t remember his name) avoid at all costs - I wouldn’t trust him to wire a plug. Sorry this is long and rambling, but I’ve tried to present a ‘balanced’ review. However, I will never use HED again."

"Contacted this company to source a spare part last week. Quoted £49.99 for a grill element that is available from the manufacturer with P&P for about £32. Pretty shocking markup, especially considering I gave them the part No. So obviously knew where stocked it & at what price."