Vorwerk UK Ltd Church Lane, Sunninghill, Ascot SL5 7DD

"Terrible customer service, total lack of respect for the customer. They sent me a thermomix not complete without a butterfly. After a month, I received a reply to the e-mail that they apologized to me and that the missing part would be with me within three working days, a month would pass and the parcel had not arrived."

"My mop head stopped working and they collected it for repair. Returned to me with a broken handle due to it being dropped. Sent it back again to be fixed. Returned again but mop head still didn’t work. Promised a new mop head to be delivered last Wednesday. Didn’t arrive. Promised again for Friday. Didn’t arrive!! Can’t get through to head office- no one answers. Service is shocking and frustrating. Haven’t been able to use my machine for 3 weeks now."

"Extremely poor customer service. I have 2 of their vaccum cleaners and need replacement refill filter bags. I have trying since Lockdown to make contact, phones are never answered . When I emailed I got a reply to keep trying the phones !. I have and I have emailed again as well still no answer. Great product but useless without filter bags . Maybe try DYSON they don't need filter bags"

"I have never come across such poor customer service. They have had our appliance for 6 weeks, charged us £99 to send it to them and will not return it to us. Delay after delay, excuse after excuse and never once have they phoned us or followed through - we always have to phone them. They incessantly try to sell us a new one instead of allowing us to pay for the repairs they quoted for saying they do not know when the new parts will be in from Germany as they do not stock them and have no records of what and when stock gets delivered to them. Really?? So disappointed and it has cost us £99 for nothing. No choice now but to report to Trading Standards so this does not keep happening to people; as judging from other reviews it is clearly an issue that needs addressing."

"Giving this company a 1 is extremely generous! The products are ok but the staff here are a total joke. Nothing ever runs smoothly you wait years (literally) to get your money back and are met with a rude & aggressive response from the finance supervisor when dealing with accounts who I could only imagine would be a total nightmare to work with in that team and that company. Avoid like the plague. Much better people to liaise with and more reasonable products on the market with a more professional team behind them in their confident competitors. You’ll thank us later... !!!"