WWS Plumbing, Heating & Gas Services 26 The Avenues, Norwich NR2 3QR

"We had some major work done by Dale’s team (they fitted 8 new heaters ,12 Honeywell Evohome thermostatic valves and monitor, they repaired two toilets and changed the silicon around our shower and installed another thermostat) and we are rather unhappy over some minor and major issues. The minor issues are that they left us with one of the heaters not properly fixed to the wall, one squidge of silicon on our bathroom floor and one of the toilets they repaired which is already leaking again. The major ones are that they are unreliable (they left us several times waiting for them for hours without contacting us and with us being unable to contact them) , disorganized (they couldn’t finish the work when planned because one important piece of equipment hadn’t been ordered in time) and offer no after-sales service at all (one of the valves is defective; we tried to make contact with Dale but after having replied to us a couple of times, he disappeared and does not answer either our mails, or our telephone calls). This means we will have to buy another valve and pay someone else to come and install it. It also means we will not be able to access a 5-year warranty over goods worth around £1000 because Honeywell issue it only to the buyer (i.e. Dale) and not to the end-user of the products, i.e. us!"

"From start to finish it’s been an absolute pleasure dealing with Wws. Having efficiently diagnosed a fault with our boiler it was deemed uneconomical to repair. Wws were able to swirly replace the boiler at a very competitive price. I can’t recommend this Company enough. Big thank you Dale and Team, regards Matt."

"Dale and his team installed a new boiler system and radiators to our new kitchen and living room extension. The guys were great and worked well with our builders when we were getting all the pipes etc installed prior to floor (cement pour) etc. Very professional and great for advice and other services when we were having such a stressful extension on the house. Would definitely recommend. Great service and very friendly team."

"Upgrade to new boiler and hot water cylinder. Very competitive priced quote. Professional and friendly staff, who were a delight to have around the home. Good job and left a tidy house on completion. Now enjoying the benefits of a warm house and hot water (so far - got to wait for the winter!!)."

"We used WWS for installation of a new boiler. Dale was quick to respond to our initial enquiry and the quote was very reasonable. James, Shaun and Ollie arrived at the allotted time, were very pleasant and friendly and made an excellent job of the installation. All the rubbish was cleared and everything left tidy. We would certainly use them again and would recommend to others"