Westmead Hair Studio 71 Milehouse Lane, Newcastle-under-Lyme, Newcastle ST5 9JZ

"After seeing all the positive reviews, my mother in and law and I decided to visit this salon. I booked two appointments at 1pm, one for a cut and blow-dry for myself and trim for my mother-in-law. Whilst booking the appointments, I made it clear what the appointments were for. Unfortunately, my experience was not good. These were the issues: - despite our appointments, we were seen late. I was seen first and my mother-in-law was seen approximately 30/40 mins after the appointment time. - I was seen by Kayleigh who frankly, couldn't care less. She was quite dismissive and I felt like an inconvenience to her. For example, she mentioned how her daughter had not taken a key to get back home because she "thought I'd be back home by now". I felt this was rude as I have long, thick black hair which took time to cut. I went from long hair to quite short hair. She asked another lady to "help me as I'm running late" - I assume Kayleigh was supposed to see my mother-in-law too but was running out of time due to me. This further made me feel rushed. - After the cut, Kayleigh asked, if I wanted "any product on my hair", I asked for clarification and she just pointed to a range of bottles with no explanation. Not helpful at all. - after the blow-dry, I had to ask her to thin out the ends of my hair as it did not sit right. Isn't the hairdresser supposed to know? - my 6 week old baby was in a sling wrapped to my chest. Kayleigh blew hot air from the hairdryer directly onto his face and I had to shield his face with my hand. I think she could have easily angled the hairdyer away from his face. - I asked her to use cold air to dry my hair which she did for a couple of mins but then used hot air again. This caused heat spots on my scalp which are very sore. - I asked for the OAP discount for mother-in-law who is 65, Kayleigh did not apply this to the final bill. - my mother-in-law in law was seen by a lovely lady with short red hair. She was wonderful and my mother-in-law's experience was very pleasant. She made more conversation with me than Kayleigh even though she wasn't even doing my hair! This lady is an absolute credit to the salon - thank you for being so nice. I may return to this salon but will not be seeing Kayleigh again."

"Very good hair dresser I will use again"

"Excellent service,lovely staff.So happy about the haircut done for my daughter.Highly recommended ."

"Always love going to this salon. Great lovely girls who are very talented at what they do. I had my nails done before my holiday and very impressed with them. Big thanks to Kate who was great with my 6 year old daughter too. Highly recommended"