Maxines Hair, Beauty & Aesthetics Salon 46 London Road, Newcastle-under-Lyme, Newcastle ST5 1LL

"My hair was damaged and burnt and thinning, I thought I would have to have it all cut off , sandy has restored it back to its youthful shiny amazing self .. ..thick with volume and now able to style it again ..took a good few hours with treatments ..but amazing service , attention to detail is unbelievable , at the end of the day you get what you pay for , it has restored my confidence in hairdressers totally and I will never go anywhere else ...thank you so much .. it takes time but it's worth it x"

"To say that I feel that I have been robbed is an understatement, and using my size as an excuse to charge more is very rude and unprofessional. Was initially quoted £90 but had to pay £40 deposit which I accepted. During the waxing I must admit I was treated well considering the nature of the waxing, but was told it may be a good idea to have bit of hair on my abdomen waxed, and a bit of extra hair in my intimate area waxed, which I was advised would cost a little bit more. Judging by the prices on her price list I was OK with this (although thought the Hollywood should deal with front and back). When it came to paying I was told we would have to pay an extra £120 on top of the £40 deposit I paid. I didn't say anything at the time as didn't want to create a scene in front of my dad and husband and was in a state of shock. My husband has since questioned the costs as down south for what I had done the prices are a lot cheaper (regardless of a person's size _ I am an 18),. My husband was told that we had agreed to extra works prior, and also she said that because I was a bigger lady it was more difficult to get in to areas and was a big job. I did agree prior to the extra work (which was not a lot) not realising the charge would be an extra £120 more for literally a couple of extra wax strips, and using my size as an excuse to charge more is very crafty/snakey.I followed all the instructions that she gave to make her job easier, so my size should not have come in to it. To add insult to injury I still have quite a few hairs that were missed. The price guide on her website is also out of date so I will be seeking advise as I'm sure she has not complied with trading standards regulations. I'm so upset, I feel like I have not got my monies worth, and I have been robbed and insulted. I will make sure that all I know in Stoke On Trent know about this place."

"This was my first experience with waxing and to say I was nervous was an understatement. Sandy made me feel comfortable with such an intimate situation and I felt prepared for those strips to come off. It stings as you'd expect but it is seconds and it gets easier after the first strip. She even fixed the dreadful acrylics that were ruining my nails and bought them back down to my natural nail. They're much better than they were! Very grateful. If you are a worried first timer like me, you're in good hands."

"Well….I thought I needed a warm wax manicure because my hands were hurting. What I had instead was a treatment like you wouldn’t believe. Knots that have probably been there for quite a while in my back, shoulders, neck and chest were worked out and released. Sandy spent two hours straightening me out. By golly, that lady knows her stuff. I don’t know where else I could possibly have gone to get a treatment like that. She was able to identify and start the process of rectifying problems that were causing me a great deal of discomfort; not the least of which was a horrible burning sensation, numbness and tingling in my arms and hands. So professional and everything so clean and sanitised! The client’s comfort and protection are paramount. And all this is after day one!!!! What’s more, Sandy sent me home with exercises to maintain the good work she had started and to ensure even more progress for the next appointment. Do I recommend this lady? Oh you betcha I do!!!!"

"I love this salon and have been Sandy's customer for many years now. The individual care and professionalism are outstanding. I can always count on Sandy's professional advice and am sure to receive the right treatments, colours and cuts for my hair - I have not been able to find such marvellous service anywhere else. The conditioning and splitender treatments work wonders and the safety measures in times of Covid are superb. Could not recommend fabulous Sandy and her exceptional salon enough!"