Quadram Institute Norwich NR4 7UQ

"I had an endoscopy yesterday afternoon, and was offered a quicker appointment by agreeing to a trainee- we all need training. Whilst the whole team were really lovely and supportive from start to finish, the trainee was really warm, reassuring and professional- well done and thank you so much, the NHS has a future star they are training. Only negative is the opening timings on the letters sent out (Mon-Fri 8am opening), do not correspond with those online (Mon- Fri 9am opening), 24 call attemps for advice between 8- 9:10am but no answer."

"I don't know what the medical side of things is like, but having brought a family member for an NHS endoscopy, the building and grounds is actively hostile for people with mobility problems. Inadequate signage, a route from the car park that goes up steps and down slopes for no reason other than to show off the architecture, and when you get into the NHS waiting the seats are uniformly too low for people with back or knee problems to comfortably get in and out of. Just - did nobody think that if they're offering NHS services their patients might not be in full health and strength? There is disabled parking - you can't see it until you're at the entrance already and it's not signed from the road."

"Fantastic service here from all the NHS staff. Fast, quick and professional service and the after care is fantastic too."

"I was really worried about having my Colonoscopy but felt reasurred after reading all the good reviews of the Quadram institute. From the minute I arrived everyone was really friendly. I went through within a couple of minutes of arriving, was checked in with nurse Daniel who was very reassuring and efficient and he put me at ease and made me laugh. You get changed into two gowns and you put on a pair of paper shorts with a slit at the back so you never feel exposed while having the procedure. The Colonoscopy went well and it was over quicker than I thought. I really appreciated one of the lovely nurses holding my hand throughout the procedure, hope I didn't squeeze too hard. Had another visit from nurse Daniel in the recovery room and he brought me tea and biscuits and explained what was found, luckily nothing serious but something that explained my symptoms. So the procedure was well worth having done. And it couldn't have gone any better. Well done to all at the Quadram institute, 5* service. Many thanks."

"My husband had a flexible sigmoidoscopy at the Quadram today. He couldn’t have received better care. The staff are marvellous. After the procedure the outcome was thoroughly discussed and we were both put at ease. We were able to ask questions and were provided with helpful documents. The building itself is extremely impressive - so light and airy."