Autonet Insurance Group Nile Street, Stoke-on-trent ST6, UK

"My husband can’t even remember having a policy with this company. The house they say he had a policy on was four years and two house moves ago. They sent a letter today stating he owed £80 cancellation fees and they’d passed the debt on to another company. Surely they would have charged him these fees at the point of cancellation otherwise how could he have cancelled in the first place? Now the first time he’s hearing about it is four years later, via a debt collection agency-letter. This smells like a scam, but as we’re looking to get a mortgage soon, he had no choice but to pay it rather than fight it. AVOID THIS COMPANY"

"Been insuring my vehicle with Autonet for 3 years but after this years renewal price I have decided to go elsewhere. Renewal price was an increase of £38 per month making it £106 per month (although you will insure me for £51 per month according to comparison sites with exactly the same details as discussed customer service over the phone earlier today). I have found a great deal at £32 per month elsewhere!!! Since being with autonet my insurance has always increased every year! How about look after loyal customers instead of screwing us over!! You have lost my custom and won't be using you again."

"It's almost impossible to cancel. The phone service is appalling - no matter which option I press, I'm sent into an infinite loop. The live chat is also poor, you're lucky if you can get through. I cancelled my direct debit and now I'm being chased for payment. I'll NEVER use Autonet again!"

"Absolutely terribly run company. Explained that we didn’t want to renew with them and they still auto renewed. Then have continued to charge us for over 4 months. When wanting to cancel they then made us prove insurance covered elsewhere and didn’t believe that we wanted to cancel. Didn’t cancel the close brothers direct debit which then made us go back and forth to cancel. Absolutely terrible"