Hurn Chemist 143 Unthank Road, Norwich NR2 2PE

"I am a regular customer here and will be finding a different chemist from now on. The parking fines outside this place are a joke. If you pull in their car park after they are closed having raced home from work and missed there opening times just to sit there for a few minutes whilst you figure out where else you can go. The company will send you an absolutely outrageous fine! It doesn’t matter who you contact or how you appeal it they will just send you threatening letters."

"Competent, knowledgeable and compassionate staff. I had lately visited the Hurn Chemist to get penicillin for my very unwell 9 years old daughter. They were the only people who didn't turn me away but explained that they can offer me alternative antibiotic instead. In the say moment my daughter become very unwell and one of the pharmacist stepped in to assist and help as I was so worried and panicked that my daughter could have become septic. Thank you so much for being professional and caring. Maggie"

"I've visited Hurns a few times this week. Each time the staff have all been kind efficient and helpful - despite being busy. Prescription medication was available with little waiting. A minor ailment was diagnosed and detailed advice given. Thank-you"

"This Pharmacy has really gone “down-hill” since it changed hands … It used to be so efficient with friendly polite staff that couldn’t be more helpful … Firstly they removed the convenience of the ATM Machine outside for locals and now, every singer time I’m kept waiting for pre-ordered (online or from my GP) prescriptions! It seems that no one bothers to check their “online” ordering system until the customer visits to say … “I’m here to collect my prescription!” … This system needs to be checked “hourly” and not left until the person is “actually” there to pick it up! Then, having to wait around for 20 minutes while someone puts the prescription in a box then a bag and then sticking on labels etc, etc, etc … Poor Customer Service and it needs addressing!"

"Great independent chemist that stocks far more medications than a chain chemist. Efficient pharmacists that are extremely helpful and willing to take time if you need specific answers to minor medical problems. The only downside was that the parking is limited and you have to pull in from a busy main road which you then have to reverse out onto. Overall though it still warrants 5* for being a fab, well stocked chemist."