British Heart Foundation Furniture & Electrical 38-44 London Road, Stoke-on-trent ST4 1NA
About the Business
Welcome to British Heart Foundation Furniture & Electrical, located at 38-44 London Road in Stoke-on-Trent, United Kingdom. Our establishment is a furniture and home goods store that serves as a point of interest for locals and visitors alike. Our mission is to support the British Heart Foundation's lifesaving research into heart and circulatory diseases through the provision of high-quality, affordable furniture and electrical items.
At our store, you will find a wide range of furniture and home goods, including sofas, beds, mattresses, dining tables and chairs, and more. We also stock an array of electrical items, such as televisions, gaming consoles, and kitchen appliances, all of which have been fully tested and come with a guarantee. Our stock is constantly changing, so every visit to our store is a new and exciting experience.
When you shop with us, you're not only making a great investment in your home, you're also contributing to the fight against heart and circulatory diseases. All profits from our sales go directly to the British Heart Foundation to fund their research. In this way, our customers can feel good about their purchases, knowing that they are making a positive impact on the world.
Our store is open seven days a week, with helpful staff on hand to answer any questions you may have. We offer a delivery service for your convenience, and can also arrange for the collection of larger items that you no longer need. So why not stop by and see us today? You never know what treasures you might find, and you'll be supporting a great cause in the process!
Photos
Location & Phone number
38-44 London Rd, Stoke-on-Trent ST4 1NA, United Kingdom
Hours open
Monday:
09:30 - 17:00
Tuesday:
09:30 - 17:00
Wednesday:
09:30 - 17:00
Thursday:
09:30 - 17:00
Friday:
09:30 - 17:00
Saturday:
09:30 - 17:00
Sunday:
10:00 - 16:00
Reviews
"Disappointing. Arranged two collections for the same three piece suite. Didn't turn up for either. The first time I was told they had failed to give the driver the paperwork. My mother had kindly agreed to be at my place all day and wasted a 20 mile round trip to do so. Contacted BHF Stoke to explain I'd been let down. Rearranged collection for the Friday of the same week and was told, upon asking, that they'd definitely turn up in the morning and not the afternoon. Suited me well, as I informed them I'd be out in the afternoon. On the Friday I received a call at 1pm saying they wouldn't be able to make it in time. Summary: disorganised, inadequate service. People like me kindly pay your wages. I'll take my stuff to somewhere that respects its customers as it should."
"Shocking. I was donating a lovely 3 piece suite with no rips or tears, with fire stickers and in really good condition. Because it had a few marks on it due to the sun they wouldn't take it. They are getting something for nothing and selling at extortionate prices. Hang your heads in shame"
"Very disappointed got 4 very good armchairs wouldn't take them because they said they were not fireside chairs had explained what they were in a phone call wasted nearly a week waiting for them to come can't understand what they want for nothing would definitely not recommend"
"We bought a sofa at the shop. The man asked if we had a sofa that we wanted them to take away. We said yes that would be great, and was the dealbreaker as we didn't want to pay a further £35 to Stoke Council. He checked we had a fire label, which we did. The collectors came to take it and left the old one. On ringing the store to ask them to come back, we were told in a really patronising way that they would never have agreed to taking an old sofa and there was nothing they could do. Charity or not, a deal is a deal, and if you make a mistake you own up to it and do the right thing. They didn't and as such will lose a lot more money than if they'd just shown some decent customer service rather than accuse us of lying, and even of shouting at one point (I wasn't, I just I came up with a point that she couldn't answer). Never going there again."
"Well done to 3 Collectors today!. Certainly not the best of weather but they did it & collected bed. Great service!"
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