Kamsons Pharmacy 1a Lewes Road, Brighton, Brighton and Hove, Brighton BN2 3HP

"This site is a shambles! I have been using this pharmacy for a year and the amount of times I have had to wait for up to an hour for medications that should be prepared for collection. Items constantly missed out requiring visiting the pharmacy sometimes multiple times in one day or over a couple of days for items that should have been on one prescription. The pharmacy have given me other people's medication with my own which is not acceptable. Do not use this pharmacy unless absolutely necessary. Edit: Firstly how dare you post my specific issues online. Are my details not covered under The Data Protection Act or GDPR? Secondly I returned to the pharmacy today to collect mine and my mums prescriptions and I was treated very poorly, I was asked to go around to where people collect there needles and other drugs and told to pick up my prescriptions from somewhere else, again I was not given everything that I had specifically asked for so I had to return again to the pharmacy to say that the item was missing. I have been trying to collect this item for my mum for over a week repeatedly going back to the pharmacy to ask for it but not receiving it. My original review was not in relation to the items which had an invalid digital signature, I was referring to the amount of times i have been to and from the pharmacy for prescriptions and I end up waiting nearly an hour and items are missed. in relation to the specific problem with the digital signature, the other Kamsons on Elm Grove said that they have seen this issue before but the Lewes Road branch had not. The purpose of my review was to expose the obvious issues that this pharmacy are having so that something can be changed. It was not meant to insult anyone personally and the fact that the pharmacy feels like i have been unfair shows what level of disrepair the pharmacy is in."

"Ridiculously and painfully slow every time I come in. 40 mins waiting for a prescription, whether I’m the only one in here or there’s a small queue, EVERY TIME I come in, is insane. The man and woman on both sides of me were extremely frustrated and running late for appointments, having been here an additional 10 mins than i had. i definitely do not recommend going here, as this is not a one off experience."

"The service here is shockingly slow and incompetent. They take nearly 2 weeks to deliver a prescription and have made me wait nearly an hour to pick up my prescription when I ordered it a week beforehand. I’ll be switching pharmacies as the service here is so poor."

"They are now taking 4.days (6 days including a weekend) to deliver my prescriptions and have introduced a horrible call waiting service which they hardly answer (maybe have a system which tells you what number in the queue you are instead of endless music). Kamsons has obviously taken on too many deliveries over the lockdowns but now this is finished they need to cull their free delivery service and make it a priority only service for those with mobility issues or health conditions preventing them from collecting their prescriptions and not just available for everyone - maybe this is too much common sense? Either that or invest some of their profits into adding more drivers for 'free for all deliveries'."

"Pretty reasonable and valuable service. In hard times the queue is long but simmers down quickly. Staff are nice and try their best."