Hove Lets 204 Church Road, Hove, Brighton and Hove, Hove BN3 2DJ

"Worst agency ever. They will hold your deposit for no reason. They’re very sweet and kind at first, but when you ask for your deposit back, they will even go against the law."

"One star is too much, They will take your entire deposit when you leave even if you clean. I was charged £200 for dust on the skirting boards of my one room. When trying to reach out and ask for some form of compassion from both the agency and the landlord I was informed it is not their responsibility. With me needing the money ASAP due to them waiting nearly 2 full weeks to return the deposit after the keys had been handed back I had to accept their evaluation and now will not be able to pursue this with a solicitor like I would have liked to. Their room I lived it would often have a leak from the ceiling which would need to be fixed every month or so. The windows were single pane with only a small electric radiator right underneath in so in the winter the room was incredibly cold. Then again what can I expect from a company who refused to allow for any compassion during covid as I informed them I was on furlough and would only be able to pay £500 a month instead of £550 due to this, again I was told this is not their problem and the landlord needs all of the rent. After Covid they raised the rent twice changed the electric top up system to a new one which suddenly increased the price of our electric with little to no warning. And I now have found out they have raised the price of my old room by £100 a month despite doing absolutely no work to it at all. Now there is nothing at all I can do to get any money back and any response from Hove lets will be useless. All I can do is advise people do not rent from this company at all."

"I have been renting with Hove Let’s for over 2 years and cannot recommend them enough. Every maintenance issue has been dealt with quickly and efficiently, and they have always been polite and respectful to our questions and requests. A brilliant student letting agent!"

"Even 1 star is too much. During my tenancy, the faucet in the bathroom was already broken (before I moved in) and they didn't fix it for almost 1 year. Also, the curtain in the bedroom was brought months later. I had a dark gift wrap glued to the window so I could sleep. Apart from these, it's almost 20 days since I moved out from the flat but I still haven't received my deposit. I cleaned my flat well and sent photos, paid all the bills. I had to leave 1 mattress and 1 drawer in the flat and it must not have taken more than half an hour to get them out. But they tell me they are still waiting for an invoice; 3 weeks passed. Amelia and Sophia are great people, but this agency looks like trash. This is my first and last experience with them. I definitely do not recommend."

"Despite my initial reservations about renting privately as a student, my experience of renting with Hove Lets over the past two years has been overwhelmingly positive, straightforward and stress-free. From the beginning of our tenancy to our final week on Viaduct Road, Sophia was on hand to respond to our every enquiry and maintenance issue quickly and efficiently - I think I speak for all of us when I say that we've really appreciated her support over the past two years. I'd highly recommend Hove Lets to any fellow students entering into the often daunting rental process in Brighton for the first time, and wouldn't hesitate to rent with Hove Lets again myself in the future. Thanks Hove Lets and Sophia!"