Wren Kitchens Salhouse Road, Norwich NR7 9AZ

"Excellent customer service, great kitchen choices, they don't push you to buy what you don't want, they sit and plan everything with your needs in mind. Delivery on time and fitter done an Excellent job, tidied up everything and made sure you was happy before they signed it off. Aftercare service is excellent, I have no complaints about any of it from design to fitting."

"Great service throughout the project. We had a remodel of our kitchen. Wren stayed in contact with us throughout the refit - calling or emailing regularly to ensure that the work was going according to plan. One small part was missing from the delivery - again Service was excellent and part arrived next day. All works went according to plan. Excellent service."

"We love our ermine shaker kitchen which we purchased and installed last September. We're super happy with the quality of the units, drawers and work surfaces. We had a slight issue with the oven that we ordered which kept tripping out the electric when first installed but we had this replaced with no hassle and the replacement was fine. Found the whole experience straight forward from start to finish and our kitchen designer was really patient and helpful! Thank you Wren!"

"Our ‘Edwardian Cream’ Wren kitchen is now 10 years old. However, several doors needed replacing after only about 3 years because the finish was bubbling up and coming loose. These were within guarantee and refitted by Wren. Some time later all the doors had to be replaced after the same happened to more of them. They admitted there was a manufacturing problem and after changing the manufacturing process they were replacing all doors in this design fitted in 2012/13. Despite this we are now experiencing the same problem. Again they have sent two replacement doors but will not provide a fitter. Their customer services have made it quite clear that this was the last time they would provide replacements free of charge, although the individual doors are far less than 10 years old. Only yesterday I noticed two more doors are just beginning to bubble up and I am feeling totally let down by this company. I certainly will not trust them to provide and fit another kitchen, even of a different design. If they still make this design I would advise everyone to steer clear of it! I don’t know what to do next. I know others have had the same problem. Can anyone share their experience please?"

"Decent kitchens. Designers are pretty good at putting kitchen designs together for you. But as soon as you commit to making a deposit for your order.. you are basically passed to heads office, with a phone line that never answers. Only a week before delivery I was told that 4 of the 6 appliances of ordered wouldn’t be arriving, with a 4 month delay. So I had to order all the appliances separately. Then when the suite arrived, there was significant damage to panels and worktops, causing me a lot of expense and disruption. Again, the Wren store won’t help you. They tell you to go to head office, claiming they don’t have the power to do anything. They’re just a sales office with no care for after sales whatsoever. Disgusting"