Fraser Hart 1 Charles Street, Plymouth PL1 1EA

"We visited the store today to ask if they were able to offer a service to untangle a chain. The lady(think she was called Dionne) advised that although they didn't offer this service it could be sent away but offered to give it a go herself and would contact us to let us know if she was successful. Within an hour of leaving the chain with her she called to say she had untangled it. To offer to help when officially they didn't do the service, is going above and beyond. And to add to it we weren't charged a penny. So impressed with the service. Well done Dionne, you made a girl very happy today :)"

"I popped into the store during my lunchtime after being told by my husband to get a new wedding ring. I was helped by Lou and Susan who could not have been more helpful. I described what sort of ring I was looking for and they both went out of their way to find samples and even suggested alternatives. They were very friendly and professional with no sales pressure at all - which makes a refreshing change. I have been a customer there before and will certainly be again in the future. I cannot wait until my new arrives so that I can take another look around the store. Well done ladies, you made my day ."

"My fiancé and I came into the shop on Saturday to look for wedding bands. We instantly felt out of place when walking in as the lady looked at us but did not come over initially. When she did eventually come over, I explained what we were looking for and she took one look at my ring and told me I needed a shape to fit ring only and it would take 10 weeks as they don’t have them in store. She said this with a condescending tone and seemed confused as to why we didn’t already know that. She then asked when the wedding was, I said December, she laughed and said it takes 10 weeks. We just said thanks and walked out and went to drakes where we were met with a much friendlier experience. If you’re a young couple and looking for an enjoyable exciting experience where you can speak to an expert about your options, be invited to try rings on and feel like you belong in there, I do not recommend this shop, definitely head to drakes. This is the first review I have ever left but felt I wanted to do this as we felt really embarrassed when we left which is a shame as we were really excited to be able to try some on and seek advice."

"My mum and I popped in last Saturday and treated ourselves each to a watch. The level of service from Susan and Lou was exemplary. They made us both feel like a million dollars, it was a fun and happy morning and I can’t thank them enough for their service, help and lovely company. Keep up the fabulous work ladies and we will see you again soon!"

"Absolutely brilliant service from Susan Hall. She was so lovely, friendly and patient. You could immediately tell that she loved her job from the way she chose a variety of different styled rings for me to try, to then finding the perfect one for me. After a bad experience with a well known jewellers, Susan made everything stress free and overall a fantastic experience."