John Lewis & Partners Bluewater Parkway, Dartford, Greenhithe DA9 9SA

"I tried to return a faulty item to this store on Monday. When I spoke to the staff, instead of asking questions to understand why the item wasn’t working, they spoke rudely to me, kept saying they couldn’t do it and to “see the terms and conditions”. According to the John Lewis website, any faulty item returned within 30 days can be exchanged or refunded. This offer was not made available to me. When other staff came to assist, they continued to speak rudely to me. I called the customer service line to see if I could find help there, and as I was on the phone to them, the staff all stood together nearby and were muttering under their breath about me. I felt like I was back in a school yard being bullied by older kids – it was horrible. John Lewis is typically known for its great customer service – that is why I shop at John Lewis. But this experience made me feel belittled and bullied. I have sent a complaint in about this but heard nothing adequate in response – and I still have a faulty item I’ve been unable to exchange. I hope someone from the central John Lewis team sees this and can investigate – bullying customers trying to enact their consumer rights is surely not acceptable behaviour. I never want to return to this store, as I did not feel safe due to the way the staff treated me."

"A very clean store, which was perfectly arranged in four floors every level is catered for all the family. Service was amazing, all the staff were so friendly and helpful, that nothing was too much trouble for them. I was shopping for my granddaughter and couldn't find what I wanted, so I asked an assistant and she not only took me to the correct floor and liaised with her colleagues, then she went to the stock room and found my purchase on behalf of her colleagues, an amazing service, well done ✅ John Lewis, especially the lovely lady who helped me greatly to find my granddaughter's Christmas present, a doll's pram for her John Lewis doll's, thank you all at Bluewater John Lewis."

"Great department store with so many brands on show. After you've worn yourself out looking sround you need some time to sit, check out your shopping list and re-fuel. The in-store cafe is airy, the coffee good and the cake selection even better. Best to get to the store early as it can get quite busy."

"John Lewis is a classic, upmarket British department store. Here you can buy great food, clothing for all the family, furniture, tech, appliances, coffee, wine … loads more. It’s a great one stop shop on a Saturday morning when you don’t want to trawl around the shopping centre."

"I came shopping to your store for cushions this week , gosh what a selection you have . Fortunately I got some marvellous help from Paula and we had fun putting together fabric samples and cushions alongside . I wanted quirky but needed that second opinion from a partner who knew about colours and modern trends. I wasnt hurried or influenced and we decided on a good selection and Paula helped me with displaying them . This turned a worry into a pleasure so please convey my thanks to Paula and I have much pleasure in showing the end result."