Parcelforce Worldwide Drake Road, Netherfield, Nottingham NG4 2SQ

"I am seriously disabled and can hardly walk, I sat in my kitchen and waited for delivery only to find that the driver recorded on the tracking a problem with my address which is on the main road and very easy to find. Parcelfarce are without doubt the worst parcel service in the UK, absolutely useless, paid for 24 hour and now I don't know where it is, can't speak to anyone and can't contact the local depot, absolutely shocking service, they deserve to go out of business along with royal mail. I would leave no stars but it won't let me. No card through door because he couldn't find the house apparently, clearly made no attempt at delivery, I will never use them again!"

"I received an import parcel invoice for £49.75 a week after its date of issue, but paid it immediately. I'm still awaiting the delivery 2 weeks later and trying to make contact with this disasterous company is near impossible as any call goes to an automated service which cannot deal with the issues. The area designed to ascertain the issue returned 109 different options to trawl through!!! If I could have given zero stars for this review then I would have. I ended up filling in the complaints section which stipulates a 14 day waiting period.....brilliant!!"

"Tried to deliver our parcel only to then fail this and mislead us into thinking it was going to be left at the local post office when it was actually being returned to the depot. They then repeated this, failing again and threatening to return to sender. Drove 45 minutes to collect and was made to wait 30 minutes for them to find our parcel. Awful service and 1 1/2 hours we won’t get back all because they were incapable of leaving it in a safe place or the local post office."

"I paid for a parcel to be delivered on the next day. I received a notification that it would arrive on Monday, several days after it was meant to be delivered. I was moving house and was sending an important box ahead of myself. My friend offered to collect it for me but the only day she could do was Friday, the day I'd ordered it for. After a long wait, I got through to parcelforce on the phone and asked them to redeliver the parcel on the day I was moving in, Thursday. I phoned twice to confirm this. When I arrived, the box was already there. I had no notification that it had been delivered. Im so lucky no one stole it while i was away. It's absolutely ridiculous i paid for it to be delivered on Friday and it wasn't. I asked for them to deliver instead on next Thursday. For some reason, they decided to deliver my box on a random day and leave it at the door without notifying me. Unreliable and untrustworthy"

"My parcel worth £100+ was supposedly attempted to be delivered today. I have been home all day waiting for it. I live in a flat with a buzzer system which could have easily been used. The driver did not even attempt to get past the front gate, meaning a card could not have been posted through the door like the tracking information said. I now have to rearrange my Saturday and do a 1 hour round trip to get the parcel from the depot, wasting my time and fuel."