Kingsbridge Private Hospital 811-815 Lisburn Road, Belfast BT9 7GX

"Got my gallbladder out yesterday and the staff was fantastic with me so much... The food was amazing aswell well looked after can't complain got my own room etc made me really comfortable with my anxiety and all"

"Made several attempts to get the necessary documentation off this hospital for cross boarder reimbursement. Was told on the day of surgery they would be sent out via post. Still waiting, weeks later … Private parking is £3 an hour with a so called shuttle bus service … I’d be still waiting on that bus. Some nice staff, but in general a very poor service, particularly from an admin perspective."

"The administration, booking of appointments and management this hospital is diabolical. I am reaching out to the management team to please please do something to improve your business. First of all, it beggars' belief that when I ended both my consultations, the said consultant gave me a date to come back and see him however when I went out 15 yards to the main desk to book the appointment, I was told there were no available slots that day? Can the consultant and outpatients not use a shared diary system etc? Secondly, when I attempted to phone the hospital to change an appointment, I was passed from pillar to post to a team that is obviously outsourced to deal with appointments. I held for ages and then once I spoke to someone, I was advised that they would need to check and call me back. I didn't receive a call back for hours and when I called back myself at the end of the day, I spoke to an adviser who stated, 'Ah well' sure it doesn't matter, I'll sort it out now. No apology etc. Finally, I have been trying to settle my account and chose the payment option line, I have attempted to get through 3 times this morning only to revive a voice message stating that there was no one available and to leave a message, however, the mailbox was full!!!! I have found the experience very disappointing and that if one is paying for a first-class service, there should be measures in place to provide that top level of service. Both my wife and me have been attending an alternative hospital for the last 20 years and we have been so satisfied with the professionalism of the clinic. Unfortunately, the surgeon I require for my current issue only works via Kingsbridge. It's a shame."

"I had surgery at Kingsbridge just over a week ago I really wish to thank everyone involved who looked after me so well throughout the whole experience. My surgeon Dr. McComiskey who did such a wonderful job, and is such a kind caring person. All the lovely nurses and staff of Ward 1 who looked after me so well after the operation, Claire, Fortunate, Patricia, Donna and others whose names escape me now but they were all wonderful and I cannot praise them highly enough. The facilities were great as was the food, very nourishing and plentiful. I cannot recommend this hospital highly enough."