H&M 224 Regent Street, London W1B 3BR

"Very bad customer service at this store in London. If you are not in a hurry go to the H&M store at Oxford street. The guys standing at the paying counter made us go back in the line after standing for 15 minutes for no reason. He just did not look at the line and moved us back. Customer Rep or sales guy name is talal. When we brought this issue up there was an Indian/pakistani guy who was super rude with us and told us you should just break the line. I would suggest visiting better stores around with better customer support. Pathetic after spending almost 150 pounds this was not worth the treatment."

"Flagship store so it looked great. Large screens playing some cool effects. Store was tidy and well kept despite the heavy traffic. There was a lego rep for Xmas handing out free lego and a small station for kids to make little bits. Overall a great experience at the store. Thanks."

"Terrible staff who were openly giving out about doing their jobs. No assistance with self-checkout. Didn’t see anywhere for tag removal and ended up leaving with tags on my items. Alarms went and the security guard just told us to head on. He didn’t think for a second that someone who has never done self -checkout for clothing may have left a tag on. Great stock but the staff are incompetent."

"Pal is an amazing stylist and has great attention to detail. My experience was enhanced mostly because of the care with which all the options were presented to me. Amazing concept by H&M!"

"I shopped in the Regent Street H&M Home last night. I was a bit lost with where to find certain items I had seen online. I asked a sales associate for some help. I was looking for a certain candle which was not found in store. However, Rachel advised me that she would go downstairs and check the Stockroom to try and find these for me. as she was heading off the sales floor, another lady I believe to be the manager in charge asked where was she was going, Rachel replied “to find some candles for this gentlemen, the Green dinner candles” of which the manager in my opinion wasn’t best pleased she was leaving the floor and simply said “erm may be” (kind of eye rolling) Anyway, Rachel found my products which were sold out online and not available on the shop-floor she gave me two of them as I requested which made me very happy. Rachel also helped me to find several other items within the store that I wasn’t able to. Rachel also served me at the till point making sure I knew about my H&M app and even showed me where I could save £3 in vouchers that I didn’t know I had towards my sale. Honestly, it’s not mentioned enough when you get a good service in stores people tend to just focus on the negative. Rachel is a credit to that store and had she not of been there I would’ve walked out empty-handed. She is a breath of fresh air in a very busy retail environment but she made time for me and made me feel I was a valued customer and friend. Well done Rachel!! I’ll be back that’s for sure!!"