cmostores.com Burrington Way, Plymouth PL5 3LX

"Don't ever get something from here! This has been the worst customer service I have ever experienced. Been trying to get my refund collected due to a mistake on their behalf, I've been waiting since September and all I receive are generic emails that are all fluff 'we are sorry'. AVOID"

"Ordered many times, never once had a problem. Far more reliable than most. Any queries quickly answered or Liam calls me if there's a query at their end. Highly recommended"

"Wish I had read the reviews first before placing an order. Diabolical customer service. They don't actually hold stock as I've learned, preferring to use 3rd party suppliers, but they don't tell you this until it's too late. Very sneaky! My order has been lost in transit, and they are refusing to process a refund unless it somehow turns up at my door (so I may reject delivery???). They don't appear to understand consumer rights for this type of scenario. I don't know if I'll ever get my money back and will likely have to go through my credit card company for a refund. For this reason, I wouldn't recommend them. Obviously won't be placing another order. Suggest you stick to other retailers with a trusted physical stock business model, i.e. Screwfix, Toolstation, etc."

"Absolute shambles of a company. Sent up £500+ of the wrong size insulation, they had the wrong address on the order using the billing address rather than the delivery address and are now charging us £129 for restocking. Avoid like the plague, worst customer service ive ever experienced"

"Refusal to provide the minimum legal requirement of a replacement for very faulty goods. Very poor quality product and shocked at the appalling customer services when (very politely) reporting the faults. After 15 e-mails and having provided photos with very clear evidence, CMOSTores.com has refused to replace the faulty goods. This included specific responses to queries regarding the type of paint applied - not only did we specifically check the specification with them prior to ordering but we specifically purchased the EXACT paint specification advised. We even noted that we had ordered three doors - all three delivered, treated, stored and fitted in the same way at the same time - yet two are faulty and one is fine. They have refused to refund or replace without confirmation that these EXTERNAL doors had overhead protection (like an external door is expected to fall apart within a month without overhead protection!? and in any case one of the damaged doors has been in dry storage) and without confirmation of the brand of paint (why on earth would we keep a record of the specification passed on to our decorator!? - Did they keep a record of the specification they gave us prior to order? - No.) The goods were part of a much larger order with matching products, some of which is already fitted, so the replacement costs are huge and we now have to progress legal proceedings via the courts. As you'll no doubt see with their response - they refuse to meet their minimum legal requirement to replace faulty products. For the sake of little more than a £100 these guys will put us through over £10k in costs. Do not buy anything from these guys if you don't want to risk getting products that are not fit for purpose with a warranty not worth the paper its written on."