Derby Road Dental Practice

"this dental is bad. I attended to their appointment in 2021 August, due to right side tooth issue. I can not eat by that side. They diagnosed wrong and filling some hole. After they finished all,I still can not eat by right side. And now my right side tooth getting worse, need to root canal treatment. Very disappointed"

"Excellent service from Derby Rd dentist, the staff are lovely make you feel very welcome, had my teeth done and very happy thanks for everything you done for me"

"Awful service, especially at the reception where they always talk in a pretentious tone and there always seem to be an issue with something. Got email about removing me from the patient list unless I come for a checkup and pay for it, so I went and paid for it (to prevent from removing me from the list) but still have been removed from the patient list without an even an option to come back and the money have not been refunded to me. Asked them about their complaints procedure and they were not able to provide me with it - they told me to "google it yourself"! I'm in agreement with other reviewers - it's been OK up to about a year ago when Dr Ali left (I've been her patient for years!) - after that it all went downhill. Even though the receptionist pretentious tone was always an issue, they seem to have moved to the money oriented service and deregister people for whatever/no reason (ranging, as others pointed out, from, "missed" appointments caused by their poor communication, to made up reasons which was the case with me). I guess they wanted to remove me as I was barely doing any treatments there apart of the "compulsory" checkups (in order not to be removed from the "patient list" which I think it is £20 every 6 months) as I often go abroad and have an opportunity to go to a dentist there since it's cheaper and better materials are used. I guess they did not like that fact so they found a reason to remove me from their list in hope a more profitable patient would come in my place."

"This dental practice deserves zero stars. The receptionists deliberately make appointments without telling you so when you miss 2 appointments they can de-register you and get new clients. Very poor communication! Definitely avoid as staff are unprofessional. The practice does not care about their patient's needs. They lack empathy. You'll have more luck going to your local boots and buying a dental kit and fixing your own teeth as clearly this practice is all about money. I wasn't treated as a patient/human being, I was treated as a number - nothing more. Their disregard for my dental treatment was abhorrent!"