ScS - Sofas, Flooring & Furniture Axletree Way, Wednesbury WS10 9QY

"The delivery service is terrible no sense of customer service from the company. I order two sofa and they delivered 1. I kept repeating when i put the order through that I would need the sofa together. My guest and family had to sit on the floor for 1 week for the other sofa to come SCS response was awful. The staff need to go on customer service training.. Never buying from here again!!!!!They also try to sell carpets at high price when cheaper good quality cane be brought from other carpet businesses with same guarantee"

"No wonder this store has poor reviews. Today I was looking a sofa set to buy for my home. I approached a sales person Bajinder who was talking to some other customer. My mistake. Then when he was done with them and roaming around I asked him about the sofa set and foot stool. He just just gave a curt reply, shrugged his shoulders and left me staring around. Business lost, as I really liked the blue sofa set. I did call him again and asked his name, said you were rude and even then he just said a half-hearted sorry and turned his back on me. I honestly don't know what his problem was. Never would visit again. When you have many competing stores just besides you why be so egoistic in selling your goods.Hope the management goes through the CCTV footage and talk some sense into him."

"Reading the negative reviews gave me cause for concern. However, I can honestly say my experience with this Company has been extremely positive when ordering my hall carpet. The Salesman was extremely knowledgeable & the man who came out to measure was polite & professional, the Staff on the phone were terrific. The carpet fitters were outstanding, nothing was too much trouble for them & the hall looks fabulous. Personally I would recommend this Company."

"Took out insurance plan, was initially glad I did as lazyboy sofa coming apart at the seams. You have to claim online, after nearly 4 weeks and still no reply... don't waste your time and money..."

"Sofa is perfect I love it but I had it delivered today and I was told a time between 7am 12pm so I woke up at 6.45 so I would be ready incase they came early and I have a dog who needs everything sorting for him in the morning .. feeding .. taking out for a wee ect… so I had missed 3 calls from them at 7.21 I rang them back at 7.25 to be told he could not find me and can I come out so he knows where I am so I said yes I opened the door and he immediately told me in a rude manner that he nearly cancelled my delivery because I hadn’t answered my phone which I called back at 7.25 4 minutes later, which I have proof. I have never felt so low in my life after they went I actually started to cry and couldn’t believe how rude he was to me! I am in the process of returning my sofa and getting the whole thing cancelled. And I will ensure people will not use this company!"