African Base Restaurant 51 Nottingham Road, New Basford, Nottingham NG7 7AJ

"Ordered food from here in the beginning of the month and it was well cooked but my sister noticed that the head of the fish had the dirts inside. I then ordered again yesterday but this time the food was terrible, uncooked. My sister spoke to the lady on the phone that the last time they had the dirt inside the fish and that they should clean the head of the fish before serving it but she said ‘no that’s how we make it’ with attitude. I don’t eat unclean fish, if some people like the dirt inside, I don’t. There should be options available to customers but they only want to run a business in one way with so much attitude like you are begging them for food. I and my sister been going toilet since last night. The fish this time smelled because of the combination of dirt and vegetable. If fish isn’t cleaned properly, it can lead to food poisoning. I drive all the way from Derby to come buy food and the lady have no manners. I don’t know if it is a Ghanaian thing but I don’t eat unclean head of fish and I believe that the dirt is part of what caused the fish to smell and run our belly. You need to do much better with customer service and do better at cleaning the fish or remove the head if a customer say they don’t want it. There should be options for customers who don’t want the dirt in the fish. Your restaurant is open to all Africans and I came in because you have Nigerian flag but I don’t eat unclean fish. You need to do something about the lady that have no manners. I would recommend some customer care service training for her to learn to speak to people."

"Don't get the 'meat' option. Ever. I bought this yesterday and all I received were offcuts of fat, there was no real quality meat. Ended up spending £10 on rice and sauce because the meat was inedible. The waitress was also rude. Asking me and my table to hurry up with ordering, and leaning over my food when I was trying to eat it when she could've walked around. Service was atrocious. Only go here if you like spending £10+ on inedible food and horrible service."

"Awful awful awful experience. Used to order from here regularly as did my partner as both Ghanaian but will never use again. Spent over £50 on delivery. 1.5 hours later still no food. Call the restaurant and rudely told driver just arrived. Driver then delivers either the wrong order or is missing 90% of my order! We then call the restaurant to find out what has happened and the lady hung up on us! Jumped in the car - went straight down there for the person to tell us it was the delivery drivers fault and “sorry we are closed” £50 and no food! Absolutely disgusted with the service and will NEVER come back"

"Omg never again The fufu with peanut full of salt which was served to kids I only noticed this morning as I was eating the rest Plantain hard as rock The only good was the waakye even the kebab wasn’t. I’ll get in touch with food safety next time they serve rubbish food as some of the foods were just warmed up and it was obvious. Do business welll don’t serve trash to paying customers. I literally could sue you as a legal person for serving food which wasn’t fit for my kids to eat. And sometimes staff are so rude they’ll say : I’ve got someone else on the line so I’ve got to go as if your order is not important. Terrible behaviour and customer service sometimes. The owner really needs to revamp and train staff properly we can’t bring the bad attitude into business. Next time you make me such rubbish again I will get food safety to inspect your food and will sue take note"

"I've visited this restaurant for the 1st time and I can honestly say i'm very disappointed. I ordered a £25 grilled fish and Plantain. Got home open the fish and it was covered with vegetables as shown. While eating the tail of the fish, I noticed the whole middle section was raw. I already served the fish the dad and he noticed it too. I have contacted the lady that works there but she only apologised I asked her if there's anyway she can refund me she offered me another fish which will be cooked better but ill have to pay for it, I really shouldn't be paying for this as my 1st order was raw but she refused & insisted I should pay again. Eating raw fish which is supposed to be grilled is dangerous & harm the born. I was constantly using the toilet throughout my day at work. I do not recommend anyone to dine here as the customer service is poor."