MY Getaways Basin Road North, Portslade, Brighton and Hove, Brighton BN41 1BD

"Enjoyable family stay in Brighton. Nice, clean property, great location, and efficient management by the My Getaways team. Looking forward to my next visit."

"We never actually got to stay at the accommodation this time around (November 2022). We had already stayed with this corporate host at the same property in the month before (October 2022) and no deposit was requested then and we had an enjoyable experience (which is why we booked again). On the first stay, we had been great guests, caused no damage whatsoever and the host gave us a positive review. However the second booking was the worst one we’ve ever had through AirBnb. When we booked through Airbnb there was no mention of any security deposit in the property listing. I, personally, read the entire listing thoroughly. In the listing, the only “Additional costs” were for late check out, pet fee, cot fee and for not returning keys. We have a screenshot to prove this. We also have the receipt from Airbnb too which clearly shows the cost of the booking and again NO security deposit is mentioned on the receipt. The receipt clearly states that: “Airbnb Payments is a limited payment collection agent of your Host. It means that upon your payment of the Total Price to Airbnb Payments, your payment obligation to your Host is satisfied.” We had therefore already paid the Total Price, as listed on the receipt, and legally satisfied all of our payment obligations to the host. After we had booked through Airbnb, the host contacted us outside of the Airbnb platform via email to request a security deposit. The host wanted us to pay either a non-refundable deposit of £30 or a refundable deposit of £300. I’ve never paid a deposit on Airbnb before and certainly not made payments to a host outside of Airbnb. It is NOT standard practice to pay a security deposit through Airbnb. Airbnb clearly bans non-refundable deposits. Airbnb also clearly says that all payments should be made through the Airbnb platform. This host was effectively breaking several rules by (a) not listing any security deposit in the property listing but then requesting one post-booking (b) breaking Airbnb rules on non-refundable deposits (c) trying to take payments outside of Airbnb. Initially we thought we were being defrauded because of the request to make payment outside of the Airbnb platform. However it turned out that this was a greedy host trying to make additional money through deposits. We were simply not comfortable providing our credit card details to an unknown host via the internet. And we certainly were not happy to pay a deposit we were simply not told about either! Under consumer protection law in the UK, not clearly mentioning a security deposit in the listing upfront is both very misleading and clear misrepresentation. It is therefore our opinion that this host is breaking UK law. In the end, the host refused to provide check in details to us and we were therefore unable to access the property at all. We had to get to find an alternative hotel at the very last minute. If you read the 1 star reviews online of MyGetaways you will see that other guests have experienced exactly the same problem we encountered. Our experience was not a one-off issue with this host but more their standard business practice. Other customers describe the company as greedy, attempting to profit at every opportunity and using the deposit to cover damage not caused by guests. Based on my experience with this host, we have to agree with these other unhappy guests. We just wish we had read the reviews before booking with this company/host. We therefore feel this is an accurate review of this host and we have not unfairly criticised this host. The criticism is accurate and warranted. We are now in dispute with the host to get our money back for the accommodation we were not able to use. We are taking action through Airbnb and our credit card company to get our monies refunded. In summary, this was a terrible experience from a dreadful company. Avoid this company at all costs."

"As a company we are having been using My getaways whilst working on install jobs around Brighton & Hove. Mark, James & the team have been great, we are having been staying for a number of weeks at a time and dealing with the team has been easy. All our needs have been dealt with professionally and promptly. They have replied to my emails, taken my phone calls and done everything they can to help me arrange a place to stay for our engineers. The properties are clean, well equipped and of the highest standard!! If working in the area, we wouldn't use anyone else! Highly recommended. Thanks Guys!!"

"Had 2 nights at Smugglers view and it was wonderful. Fabulous 3 storey house in lovely village with great pub/restaurant and good chippy.Right across the road from the beach with handy tesco express next door"

"We stayed in the studio/apartments in Brighton Marina. Quirky little apartments in an ideal spot. Tea and coffee already there.Very clean and suited the 4 of us (mum, dad and 2 teenage girls). It was a last minute booking, booked the night before. Booking was smooth and relatively easy. Pity the TV didn’t work(bad signal). We’d definitely stay again."