Kew Chores And Paws 135 Mortlake Road, Richmond TW9 4AW

"I decided to try ChoresAndPaws for our flat in NW London. The first cleaner we had on a Wednesday seemed great at first but damaged our wooden worktops very badly by spilling cleaning fluid she had bought with her (even though I supplied everything necessary) in a few places and tried to hide it so I only noticed after she had left. When I immediately contacted her about it (as she had been messaging me directly before the job to make changes to her arrival time, which I agreed to) she assured me not to worry she’d be able to clean off the damage when she was due to return on the Saturday. I have cancer (which I discussed with her) and was desperate for help with getting our flat ready for tenants coming in on the Monday so trusted that she would be good to her word and she seemed honest and reliable. On the Saturday at the time she was due to arrive I got a text saying she was in hospital with stomach pain. I immediately called Louisa who arranged a replacement quite quickly (with the caveat that the only person available was new and had one not too great review. Due to my situation and the short notice I had no choice but to accept. The second cleaner was a lovely lady but lacked experience and attention to detail in some very basic tasks. Not at all what I expected or needed. Due to this drama and understandably having other things on my mind (including cancer and a move), I forgot to mention to the manager/Louisa about the worktop issues (I also had addressed it directly with the original cleaner who I expected back to give her a chance to remedy the situation). Including the additional stains I found that she had hidden and excessive cheap bleach residue in cupboards. I think that was her solution to all cleaning, just douse it in bleach whether appropriate for the surface or not! When I did mention the worktop to Louisa (just a day or two later, due to the move), she was suddenly very cold, unhelpful and refused to even address the situation or even a small amount of compensation (which likely would only be the cost of some sandpaper and wood oil!). Having spent over £100 with them I would absolutely NOT recommend ChoresAndPaws at all for cleaners, all promises but you absolutely can’t trust what you’ll get! Then Louisa suspended my account so I couldn't leave a review!!"

"Excellent service. Louisa, the owner is a good communicator and the cleaner she sent was brilliant. Argentina is a very hard working cleaner with a pleasant disposition. This company offers very good value for money. I strongly recommend Kew Cores and Paws."

"Louisa has been helping us for almost a year now and she is just wonderful. Super responsive, always reliable and the two dog walkers we've had have been fantastic. I wouldn't use anyone else if you live in in SW London. Couldn't recommend more."

"Louisa is always very helpful to deal with. My dog walker Cassie is great. She’s so kind and spent time building a relationship with my sweet but nervous dog. She sends me messages about what they get up too and I feel totally safe leaving Mollie in her care. Thanks guys!"

"I found this agency quite by chance and so glad I did as I needed help with dog walking and pet care when I was on holiday. So pleased to of found a dog walking service where my dog is priority. I have now booked regular cleaning / ironing - at last peace of mind in my busy household, I can't thank Louisa (owner) enough."